Technical Contact Centre Agent

Technical Contact Centre Agent

Customer Experience

Job description

At Melita, we're all about tech, innovation, and having a blast while doing it! We're on the hunt for tech-savvy, energetic individuals to join our Tech Squad as Technical Contact Centre Agents. If you're a self-proclaimed tech geek (or almost :) ), love helping people, and ready to make troubleshooting a fun adventure, this is your chance to shine!

Job Description:

As a Technical Contact Centre Agent, you won't just be answering calls; you'll be taking up technical challenges, assisting customers, and making their day brighter. Our Tech Squad is all about turning complex technical issues into problem-solving missions through phone, chat, and email support.

Key Responsibilities:

Be the hero of the day by resolving technical inquiries and sharing your tech wisdom;

Dive into the digital world to process orders, handle account inquiries, and offer guidance to customers;

Master the art of handling customer concerns with ease;

Keep detailed records of your tech support adventures;

Achieve and exceed tech-tastic performance metrics;

Stay up-to-date with the latest telecommunications trends.

Job requirements

Qualifications:

A passion for all things tech;

Exceptional communication skills;

Ability to translate tech jargon into plain English;

Basic computer skills (knowing your way around gadgets and software);

A knack for teamwork and the ability to work independently;

A desire to embrace a fast-paced tech-savvy environment;

Previous customer service experience is a plus, but enthusiasm is a must.

What's in it for you

Competitive salary with additional bonuses based on departmental objectives

Learning & Development programs to ensure continual growth;

Opportunities to grow and advance further in our one-of-a-kind, fun-fueled company;

A vibrant and energetic work environment;

Health insurance

Transport & Meal allowance

Attendance bonus

Super fun team building events and activities

Job Type: Full-time

Benefits:

• Company events

Health insurance

• Paid training

Promotion to permanent employee
Schedule:

• On call

Rotational shift

• Shift system

Supplemental pay types:

• 13th month salary

Commission pay

• Overtime pay

Education:

• Senior High School (Preferred)

Experience:

• Call Center Representative: 1 year (Preferred)

Language:

* English (Preferred)