The Role
This role will be an integral part of a global team that will deliver technical solutions in a quality and efficient manner to clients around the world.
Performance Objective
Excellence
Responsible for system configuration and testing during implementations and production support. Ensures configuration and testing are completed according to specifications, defined standards, utilizing tools identified as best practices
Develops comprehensive test plans and executes testing for the different system components: web application, data imports, batch jobs, reports and extracts.
Coordinates issues identified during testing with the system developers and pushes each issue thru to resolution.
Performs impact analysis and regression testing on the different system components during release consumptions.
Defines and updates system tables as needed.
Works with team to identify project deliverables and meets established deadlines.
Works with the team to resolve questions and issues requiring input from the client team or other Business Analysts
Assists in developing standardized work processes, tools, and methodologies that improve quality and
profitability
Follows national line of business processes and protocols for the deployment of base solutions
Participates in national line of business sessions and teams as requested
People
Works closely with the client delivery team to deliver the best results to the client.
Participates in regular team meetings and consistently promotes teamwork in all daily activities
Coaches and trains internal members of the team on best practices, system-specific and client-specific knowledge
Clients
Work with internal or external client teams to clarify requirements as needed. Develops and maintains
requirements documentation and system configuration based on client requirements.
Partners with the Pension Administration and Retirement team to understand daily processes and system
needs.
Supports internal and external clients on new features, tools and approaches by providing training, walk
through and consulting on best practices when applicable.
Support client change requests on system requirements necessary to implement client change requests.
Ensures configuration and testing are completed on time and on budget.
Perform medium to high complexity data queries using the appropriate tools.
Alerts lead consultants or project manager about out-of-scope work in a timely manner
Financial
Assists in determining estimates for configuration and testing tasks as needed.
Works with the team in helping achieve the financial goal for all clients
The Requirements
Bachelor's degree in Computer Science, Engineering, Management Information Systems or related area.
At least 6-10 years of relevant work experience
Experience or training in: RDBMS, SQL, Web-based applications and tools
Experience with test plan creation, testing procedures and test plan execution is required.
Experience in requirements gathering and documentation is required.
Experience in the Financials, Human Resources or Benefits domain areas is preferred, but not required
Strong verbal and written communication skills in English
Experience working with the US is preferred
Ability to work on virtual teams with members from different geographic areas
Ability to multi-task, and be mindful of deadlines.
Self-motivated and ability to remain focused on assigned projects.
Committed to quality and continuous improvement
Equal Opportunity Employer
