Customer Experience Job description
At Melita, we're all about tech, innovation, and having a blast while doing it! We're on the hunt for tech-savvy, energetic individuals to join our Tech Squad as Technical Contact Centre Agents. If you're a self-proclaimed tech geek (or almost), love helping people, and ready to make troubleshooting a fun adventure, this is your chance to shine!
Job Description:
As a Technical Contact Centre Agent, you won't just be answering calls; you'll be taking up technical challenges, assisting customers, and making their day brighter. Our Tech Squad is all about turning complex technical issues into problem-solving missions through phone, chat, and email support.
Key Responsibilities:
- Be the hero of the day by resolving technical inquiries and sharing your tech wisdom; ----
- Dive into the digital world to process orders, handle account inquiries, and offer guidance to customers;
-Master the art of handling customer concerns with ease;
- Keep detailed records of your tech support adventures;
- - *Achieve and exceed tech-tastic performance metrics;
- Stay up-to-date with the latest telecommunications trends.
Job requirements - Qualifications:
- A passion for all things tech;
- Exceptional communication skills;
- Ability to translate tech jargon into plain English;
- Basic computer skills (knowing your way around gadgets and software);
- A knack for teamwork and the ability to work independently;
- A desire to embrace a fast-paced tech-savvy environment;
- Previous customer service experience is a plus, but enthusiasm is a must.
- Committed to the job and has a good work ethic
What's in it for you
- Competitive salary with additional bonuses based on departmental objectives
- Learning & Development programs to ensure continual growth;
- Opportunities to grow and advance further in our one-of-a-kind, fun-fueled company;
- A vibrant and energetic work environment;
- Health insurance
- Transport & Meal allowance
- Attendance bonus
- Super fun team building events and activities
Job Type: Full-time
