Responsible for leading staff from usage billing team, providing leadership and expertise to their team, meeting targets for compliance and service levels, connect with compliance team for Quarterly Audits and achieving relevant role-based performance objectives.
Role Responsibilities & Key Accountabilities:
- Handles client relationship during product and service fulfilment.
- Raises and resolves concerns during the fulfilment timeline.
- Partners with customer fulfilment departments throughout the lifecycle of the project.
- Contributes to process and work improvements viz BPI, collaborative teams, and standard methodology sharing.
- Ensures data quality, completeness, timeliness and service metrics are met.
- Handles team management activities, monitor performance, timely feedback, mentoring & coaching.
- Communicate efficiently with partners globally.
- Ensures all customer concern/issues are handled appropriately and according to company policy.
- Consultants with good understanding on Six Sigma / Lean skills proficiencies.
- Handles Third Party Data providers and ensuring approvals are in place.
Qualifications & Experience:
- Previous experience in Order to Cash / customer support functions with in-depth knowledge of technical field or specialism
- Provides domain expertise across sub-units
Technology
- Knowledge of Data Visualization Skills (Power BI)
Risk Management related activities
- Uses appropriate methodologies, tools and techniques to identify and evaluate the organisation's risk exposure, mitigating and handling against unacceptable risks
- Process Improvements/ Operational Excellence
- Finds opportunities to improve efficiency while providing detailed transactions, services and products, handles monetary assets and other resources to optimise cost effectiveness.
- Understands overview of end-to-end workflow, including detailed processes, upstream and downstream impacts of current role, and the roles of different teams
- Change Management
- Uses a detailed approach to deal with change, transition or transformation of an organisation's goals, processes or technologies, implementing strategies for effecting behavioural and cultural change, controlling change and helping people to adapt to change
- Reporting
- Timely reporting of daily inflow, outstanding and closed incidents
- Build and handle dashboards for easy reporting using Power BI
- Project Management
- Should be detailed with Project Management Principles
- Should be able to Usage Billing Projects
- Partner Management
- Use ASANA, Gantt Charts to share regular updates with collaborators on key projects
LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
Our purpose is the foundation on which our culture is built. Our values of
Integrity, Partnership,
Excellence and
Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants and employees religious practices and beliefs, as well as mental health or physical disability needs.
Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject.
If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
