Team Manager, Order Management
Position Summary:
We are seeking a highly organized and experienced Team Manager to oversee our Order Management department. As the Team Manager, you will be responsible for ensuring the efficient and accurate processing of orders, managing a team of order management associates, and optimizing the order fulfillment process. This is a key role in our organization, requiring strong leadership skills, exceptional attention to detail, and a customer-centric mindset.
Job Responsibilities:
Team Leadership:
Lead and motivate a team of order management associates, providing guidance and support to ensure high performance and employee satisfaction.
Coach skills and behaviors to improve staff's performance and develop their capabilities.
Foster a positive and collaborative team culture, promoting effective communication and teamwork.
Set clear goals and expectations for the team, and regularly assess performance, providing feedback and conducting performance reviews.
Ensure effective performance/feedback mechanisms are in place to continually track and improve performance across the team.
Improve employee engagement and champion employee retention
Raise critical delays to internal groups and any issues to management.
Order Processing and Fulfillment:
Oversee the end-to-end order management process, from order entry to service delivery, ensuring accuracy and efficiency.
Collaborate with various departments, such as Sales, Finance, Credit Management, Compliance, to coordinate order fulfillment and resolve any issues or delays that may arise.
Monitor order status and proactively communicate with customers to provide updates and address any concerns.
Process Improvement:
Identify opportunities to streamline and optimize the order management process, aiming for increased efficiency, reduced errors, and improved customer satisfaction.
Show a continuous service improvement mindset to improve the processes, systems and tools including partnering with the support functions to remove operational barriers.
Analyze data and key performance indicators to identify trends and areas for improvement, implementing solutions and best practices to enhance operational effectiveness.
Customer Service:
Maintain a strong focus on customer satisfaction, ensuring orders are processed accurately and in a timely manner.
Address customer inquiries and issues related to order management promptly and professionally, providing exceptional service and resolving problems to their satisfaction.
Reporting and Documentation:
Generate regular reports on order processing metrics, such as order volume, fulfillment rates, and turnaround times.
Maintain accurate records and documentation of order-related activities, ensuring compliance with company policies and procedures.
Qualifications:
Bachelor's degree in business administration, supply chain management, or a related field (preferred but not required).
Proven experience in order management, with a minimum of 2 years in a managerial or supervisory role.
Strong leadership skills, with the ability to motivate and inspire a team to achieve goals and objectives.
Excellent organizational and time management abilities, with a keen eye for detail.
Exceptional problem-solving and decision-making skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
Proficient in using order management software and systems eg SAP, Oracle, Salesforce
Proficient in Microsoft Office Skills Outlook, Word, Excel.
Excellent communication and interpersonal skills, with the ability to interact effectively with internal teams and external customers.
Knowledge of supply chain management principles and practices is a plus.
Strong customer service orientation and a commitment to providing a positive customer experience.
Required Skills:
Good data interpretation skills
Good proven understanding of computer systems; knowledge on SAP, SalesForce and Siebel is an advantage
Has great focus for accuracy, completeness and value-add for assigned tasks which leads to providing an excellent customer experience
Ability to prioritize and has attention to details
High interest in learning and champions effective collaboration
Deadline-oriented and able to multi-task
Should possess excellent written and verbal communication skills
Ability to work independently on multiple activities, showing appropriate level of prioritization and escalation management skills
Must be flexible to ANY SHIFT SCHEDULE
LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants and employees religious practices and beliefs, as well as mental health or physical disability needs.
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