Job Description
- Oversee a group of associates in performance, address behaviors/opportunities and monitor progress.
- Regularly coach associates on their performance to ensure key metrics are achieved.
- Identify performance related issues, develop an action plan for improvement and implement corrective action.
- Ensure that contractual Key Performance Indicator and financial expectations are delivered
- Communicate expectations to employees and provide timely updates
Job Highlights
- Competitive Salary
- Non-taxable Allowance
- HMO Coverage after a month
- Mentoring and development programs for career growth opportunities
- Employee engagement activities
- Family-oriented culture
Job Requirements
- At least 3 years of Supervisory / Team Lead experience in Business Process Outsourcing / Call Center
- Technical support , Customer service and Up selling background
- Strong communication skills, both written and verbal
- Ability to mentor, coach and provide direction to a team of employees
- Amenable to work in Eastwood City, Libis
WHY INTELASSIST
We grow together. We value your effort. We aim to empower you.
