About Us
Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.
Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.
We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.
We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world's leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.
Introduction
Trip.Biz is a digital business travel management company powered by Trip.com Group, providing all-in-one solution built on human-centric technology and rich inventory. Headquartered in Singapore, Trip.Biz has already garnered the trust of over 15,000 large-scale corporations and more than 980,000 small to medium-sized enterprises in business travel across the globe. We level up corporate travel to save time and cost while our clients succeed in business.
In this Role, you'll get to
Oversee team's daily operations, ensuring targeted operation KPIs are achieved
Monitor team's changing service level and perform appropriate onsite management
Supervise staff KPI and oversee individual performance to enhance service quality
Train new procedures and monitor team's implementation and performance
Distribute team's shift schedule to align with business needs
Lead and motivate team members by engaging in regular communications such as but not limited to monthly performance appraisals and daily interactions
What you'll Need to Succeed
Diploma relevant qualification or above
Have full command of major GDS and other standard operational systems in the industry
At least 3 years of experience in a travel management company with a strong understanding of the business travel industry, including 1 year of experience as a team leader or in a similar role
Previous experience in complaints handling and escalation
Excellent cross-cultural communication skills as well as teamwork skills
Strong command of computing skills such as MS Office software; basic data analysis skills are required
Proficiency in Business-level English, in both oral and written communication; any additional languages is a plus
Why Trip.com Group
We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.
What's more
Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions
Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact
We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.
We encourage flexible work arrangement
Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.
Click the link to learn more about What makes Trip.com Group a leading global travel service provider
Click the link to learn more about This is a Trip Where Both Your Career and Life Can Flourish!
Find out more job opportunities at https://careers.trip.com
Have a good trip, and see you soon!
