Team Leader

So what does a Team Leader really do Imagine yourself going to work with one thing on your mind: to provide the best customer experience for your clients through your team. At the same time, as you look at your tasks for the day, you must drive the performance of your Teammates for them to continuously hit their goals. You must coach and manage them and act as a bridge between your Teammates and the other departments.

As a Team Leader, you will:

• Manage day-to-day planning and operations of your team

• Make sure that each of your Teammates delivers on his/her Service Level Agreements (SLAs) and achieves his/her Key Performance Indicators (KPIs)

• Organize and handle the team and make sure everyone adheres to their schedules

• Train and help in the development of your team by conducting team huddles and coaching sessions

• Evaluate the strengths and weaknesses of your Teammates

• Offer solutions for your team's growth and development

• Create reports of your team's performance and document feedback from your client

• Manage issues that might arise, including HR-related ones

• Think of solutions creatively and

• Act as the liaison between the management and your team.

So, do you have what it takes to be a Team Leader

Requirements:

• At least two (2) years of relevant Team Leader experience in an outsourcing or similar company, managing a minimum of 10 teammates while working in a customer support role

• Excellent verbal and written communication skills

• Above-average technical know-how

• Previous experience working in phone, email, and live chat customer support roles

• Familiarity with e-Commerce, ZenDesk, or any other CRM tools and

• Flexibility and willingness to work on different shifts.

Join TaskUs, Business Intelligence's 2022 Best Place to Work, and experience a workplace that truly commits to being #PeopleFirst! These Ridiculously Good perks and benefits. are available for you!

• Scholarship program for your children

• HMO benefits for you and up to 2 dependents after 2 weeks of employment

• Wellness programs

• Retirement savings program with company matching

On-site perks:

• World-class, Ridiculously Refreshing workspaces

• Gym and recreational areas

• Unlimited coffee

• Free healthy lunch

• Daycare for your kids while you're on shift

• Happy Hours, Time Outs, and other on-site events to enjoy

At TaskUs, we believe our employees always come first. Leaders are expected to put their line of direct reports before themselves. Our #RidiculouslyGood culture is the reason why we have been recognized as one of the best places to work globally by Glassdoor, among others. We exist to make a positive impact on the best brands in the world, the people we connect with, and on our global communities.

About Us

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery and ridesharing, HiTech, FinTech, and HealthTech. As of March 31, 2022, TaskUs had approximately 45,800 employees across twenty-three locations in 12 countries, including the United States, the Philippines, and India.

For more information, visit www.taskus.com.