Team Leader/Supervisor

Role:Team Leader (Travel Account)

• Experience: 6-8 years with at least 2 years experience in a supervisory role or similar

• Skills: Excellent organizational, communication, leadership and decisive decision-making skills

• Location: Muntinlupa, Philippines

We at Coforge are hiring Team Leader Operations with the following skillset:

• Responsible for monitoring individual and team productivity and quality and providing feedback to management.

Provides daily management, coaching and feedback to staff through account reviews, monitors and side-by-sides.

• Identifies specific improvement opportunities.

Partners with Contact Center management to create specific action plans that address improvement opportunities for the lines of business.

• Completes all necessary skill certifications.

Provides feedback to Contact Center management specifically his/ her direct reports who are supervisors.

• Coordinates the training of new hires. Manages the up-training of staff, ensuring staff has a full understanding of departmental procedures as well as individual job responsibilities, goals, and performance standards.

Promotes teamwork and ensures the cross training of employees.

• Communicates to higher management the constructive suggestions of employees, while at the same time communicating to employees the policies, practices, objectives, and progress of the program.

Identifies and implements work efficiencies through process improvement techniques.

• Demonstrates mastery of all area equipment and related non-exempt responsibilities.

Performs all work in accordance with established health and safety procedures.

• Exercises leadership as well as technical supervision of the assigned employee group. Provide assistance in assigning, monitoring, and reviewing the progress and accuracy of work.

Performs personnel tasks for the team such as exception time reporting, monthly performance reviews, timely, candid, constructive performance feedback and coaching, corrective counselling, and training.

• Participates with Managers in the hiring/selection process.

This position has quality and productivity requirements tied to monthly performance.

• Participates in special projects as needed and perform other duties as assigned.

Job Types: Full-time, Permanent

Benefits:

• Company events

Health insurance

• Paid training

Schedule:

• Evening shift

Supplemental Pay:

• 13th month salary

Overtime pay

• Performance bonus

Quarterly bonus

Application Question(s):

• We must fill this position urgently. Can you start immediately

* How much is your expected salary

Expected Start Date: 08/05/2024