Responsibilities: Attend to real-time needs such as, but not limited to, call escalations floor support
Monitor and control real-time scores in order to satisfy the needs of the program, clients, customers and agents
Communicate and teach updates or system issues to ensure agents have the tools they need to maximize productivity and motivate continual improvements in performance
Coordinate with other departments for employee concerns
Render phone time to keep product knowledge, skills and behaviors up to date
2-year undergraduate degree (communications arts and education majors preferred)
At least 1-2 years of experience as a call center/BPO Team Leader/Subject Matter Expert in an insurance account is required
Excellent Verbal and Written Communication Skills
Experience in developing talents to its full potential
Proficient in creating reports and in using MS Office
Must be willing to work flexible schedules (including weekends and holidays)
Job Type: Full-time
Pay: Php24,
- 00 - Php27,000.00 per month
