List the expected end results that must be achieved in order to fulfil your job purpose and the activities that help in achieving these results- Expected End Results and Major activities
Assist to meet performance targets
Participate in problem solving and process improvement process together with team manager
Evaluate department processes. Recommend and coordinate needed changes based on process analysis.
Work closely with colleagues in the business to identify solutions, best practices and KPIs to improve existing processes.
Supervise staff in accordance with company policies and procedures.
Establish employee goals and conduct employee performance reviews.
Provide inputs towards staff scheduling to include: work assignments/rotations, employee training, employee vacations, employee breaks, overtime assignment, back-up for absent employees, and shift rotations.
Assist staff to resolve complex problems and responsible for quality control.
Drive Employee Engagement and Customer Satisfaction Processes.
To have a periodic meeting with the team members to discuss on the productivity and feedback
Monitor Key deliverables for Process Associates on Continuous Basis
Educational Qualifications:
Graduate ( Bachelors degree from a recognized University in any discipline )
Work Experience and skills:
Minimum 3 5 years experience.
Logistics / Back Office experience is a must
Good Communication (verbal and written) and interpersonal skills
Good People management Skills
Self-Learning and Development
Computer knowledge (words, excel, power point)
DHL Competencies:
Planning & Organising: Sets clear and realistic goals and objectives. Establishes a course of action and a sequence of steps to ensure that activities and objectives are efficiently achieved. Is structured with good personal organization. Schedules time effectively and use efficient work methods and tools.
Accountability: Acts responsibly. Can be counted on to keep commitments. Complies with the intent of policies, procedures and agreements. Builds others trust in own professionalism, integrity, expertise and ability to get results.
Communication: Provides both verbal and written information in a timely, clear and concise manner. Expresses ideas effectively, adjusting style, tools and mode to the needs of others. Listens attentively, and summarizes or asks questions, when needed, to clarify information
Teamwork: Works cooperatively with others to achieve target and objectives. Accomplishes own tasks in support of team goals and actively offers to help colleagues. Supports group decisions.
Customer Orientation: Is focused on identifying and meeting customer needs. Acts to establish a successful long-term business partnership with internal and external customers.
Commitment to Excel: Challenges self and others to exceed standards and achieve extraordinary results, striving for best in class. Is not easily deterred when obstacles or delays are encountered.
Analysis: Breaks down a problem, situation or process into its component parts, separates the main issues from side-issues, understands the nature of parts and their relationship to one another. Seeks out and critically evaluates both numerical and narrative information.
Initiative: This is an important criterion given the fact that our organisation is poised for carrying out various activities in improvement, deployment and implementation. This attribute is the single key deciding factor in any project being successful.
Decision Making: Makes timely and appropriate choices based on accurate analysis and experience. Uses sound judgement even in conditions of uncertainty. Anticipates impact of decisions and plans how to manage risk.
Developing others: Outcomes: Provides employees, colleagues and business partners with candid and regular feedback; Provides employees with development opportunities; Supports employees with career opportunities; Inspires others to develop themselves.
