Team Leader

A candidate must have competent leadership skills to help the team to improve and develop efficiently. Take the lead to OBP by clicking the apply button now!

• Job Summary

• HMO on Day 1

Receive promising perks and rewards

• Experience travel opportunities

Get recognized for what you do

• Achieve work-life balance

Improve exponentially with enhanced learning

• Responsibilities

• Supervise the day-today operation of a team of 18-20 staff

Ensure that Service Level Agreements (SLAs) and Key Performance Metrics are met on a daily basis

• Support and develop staff to improve efficiency and performance of the team

Analyze agents performance and develop action plan, key projects and initiative to bridge gaps

• Serve as mentors and coaches to the reps on the floor and act as first point of escalation for client-specific issues

Motivate and coach team members on effective use of process and procedures

• Maintain coaching logs and audits for documentation and reporting

Drive and track process parameters critical to quality and process

• Attend regular meetings with the Management Team and clients

Proactively contribute ideas and give timely feedback to the Management Team

• Submit weekly and monthly report to the client and Team Manager

Disseminate client-specific information in a timely manner

• Provide clarifications and guidelines to enhance the agents understanding and competence relative to client-specific information and processes

Support the Operations Manager in providing leadership, guidance and support to agents to ensure the creation of a positive and productive work atmosphere and team spirit

• Address agents needs and concerns, performance and motivation issues and conflicts

Interact with external clients and the Management, in the absence of the Team/Operations Manager

• Drive a positive and healthy working environment

• Requirements

• Candidate must possess at least a Vocational Diploma, Short Course Certificate, Bachelor's/College Degree in any course

With at least 2 SOLID years of working experience in the same role is required for this position

• Demonstrated ability to coach, motivate and provide performance feedback

Knowledgeable in conflict resolution and disciplinary methods

• Proven ability to identify opportunities for process improvements

Exhibit understanding on workforce management and staffing

• Demonstrate ability to develop and implement process improvement initiatives

Possess strong organizational, interpersonal and time management skills

• Proven experience in adapting to and leading change

Has effective written and oral communication skills

• Willing and able to work on a shifting schedule and holidays

Proficient in a Microsoft Office Environment, specifically Word, PowerPoint and Excel

• Applicants must be willing to work in Ortigas

Job Type: Full-time

Pay: Php35,

• 00 - Php45,000.00 per month
  
  Benefits:
• Health insurance

Opportunities for promotion

• Paid training

Pay raise

• Promotion to permanent employee

Schedule:

• 8 hour shift

Supplemental Pay:
13th month salary