Job Title
Team Leader - HR Employee Lifecycle SEA Team
Job Description Summary
The role will oversee and direct work for a dedicated team of HR Advisors within the Manila People Services, managing Human Resources operations, delivering customer-focused service for Tier 1 People processes, meeting SLAs and working on continuous improvement activities (process improvement including process automation & continued process transition from onshore People Services teams).
Job Description
Responsible for one or more of the following:
HR Advisor in large and complex organization supporting APAC Employee base
Building, maintaining and leading a specialized team through effective recruiting, training, coaching, team building, and succession planning
Working alongside other People Services leaders to continuously develop & improve the shared service team
Partner with relevant key HR stakeholders to manage and develop standardized processes and procedures across the region, ensuring team compliance of local legislations
Overseeing a customer-focused administrative/transactional function that meets SLAs and KPIs
Developing, maintaining, and continuously improving processes, systems and technology, measurement practices, and metrics reporting for the broader People community
Ensuring the effective management of logged cases and ensuring the work of the team meets the required standards
Effectively dealing with escalated queries, ensuring any issues are dealt with in a prompt and professional manner
Providing input to all HR teams for updates and upgrades to products and systems
Maintaining confidential department records and office files in accordance with internal company procedures
Creating/editing written communications, reports, or other items daily
Maintaining direct ownership of tasks/projects
Creating and maintaining a culture that inspires and empowers the team
JOB REQUIREMENTS & QUALIFICATIONS
Bachelor's Degree holder (4 years+)
Excellent understanding of HR issues, processes and procedures
In depth knowledge of transactional processes to enable interpretation for policy and guidance to customers
Knowledge of and experience with HR Services, including workflows / processes, hire to retire
Experience of working in a customer-focused environment, ideally working to SLAs
Experience of managing a team and ability to demonstrate achievement of performance and efficiency benefits through coaching and people development
Excellent verbal and written communication skills
Ability to balance demands and priorities
Ability to proactively identify opportunities to improve the service
Experience of working within a large and diverse organization
Experience of working with ServiceNow and Workday or other similar HR technology is desirable
Strong customer service skills
Demonstrates critical thinking
Effective interpersonal skills and problem-solving ability
Why join Cushman & Wakefield
As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;
Being part of a growing global company;
Career development and a promote from within culture;
An organization committed to Diversity and Inclusion
We're committed to providing work-life balance for our people in an inclusive, rewarding environment.
We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.
DEI Statement
We have a vision of the future, where people simply belong.
That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, sex, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status.
We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.
Cushman & Wakefield is committed to equity in employment and our goal is to have a diverse, inclusive, and barrier-free workplace. If you are a person with a disability and need the job posting in an alternative format or any other accessible accommodations during the hiring process, please email your request to [Confidential Information]. Please refer to the job title and job location when you contact us.
