Welcome to
Yngen Datacom Corp where outsourcing meets excellence and innovation. As pioneers in the BPO sector, we redefine efficiency and elevate client satisfaction through our comprehensive suite of services. Our dedicated team of industry experts harnesses cutting-edge technology to deliver scalable solutions that drive business growth. Join us and experience the synergy of innovation and commitment, as we empower businesses worldwide to thrive.
Monitor and analyze the team's performance using the provided tools (Hubspot).
- Ensure the data is accurate and KPIs are met by the team members
Conduct detailed account review and analysis to resolve pending and unresolved tickets to resolve/fix the tickets/issues- Contact via phone/email all escalated cases to ensure closure and successful re-issue
Participate in regular meetings and present team performance and strategies, status updates, risks and challenges, and responses to issues identified, action plans, and process enhancement proposals.
- Looking at ways to reduce waste and increase team effectiveness and efficiency.
Prepare daily and monthly reports and other documentation status- Performance Management (knowledge assessment, process review, monitoring, coaching, mentoring, and development plan)
Acts as point of escalation to resolve issues and/or assign to ensure rapid resolution (People and Process)
Proficient in Excel or Google Sheets is a must
Knowledgeable with any programming language or SQL database is a plus- Creative mindset with a passion for problem-solving.
Ability to work independently.
- Amenable to work in a hybrid set up at San Pedro Laguna
Job Types: Full-time, Permanent
Benefits:
Company Christmas gift Promotion to permanent employee
Schedule:
Shift system
Supplemental Pay: Bonus pay
Ability to commute/relocate:
- San Pedro, Laguna: Reliably commute or planning to relocate before starting work (Required)
Experience:
* SQL: 1 year (Preferred)
