Team Leader

Job Title: Team Leader

• Company: Callhounds Global BPO Corporation

• Location: Eastwood City, Quezon City

• Job Type: Full-time

• Work Set-up: Onsite and Shifting Schedule

• Salary: 32,000 package

• About Callhounds Global BPO Corporation:

Callhounds Global BPO Corporation is a leading provider of exceptional customer service solutions, known for our commitment to excellence and innovation. We are currently seeking dedicated individuals to join our team as Customer Support Representatives, specializing in providing support through various channels, including phone answering, chat support, and email support.

• Job Description:

Responsible for managing a team of 10-12 agents.

• Monitoring and coaching performance of agents to align with client goals.

Act as a messenger between his/her agents and upper management.

• Strong communication with our client and ensure that any help needed whether its process or anything that is related to developing agent's skills and improving overall performance.

• Qualifications:

At least 2 year experience as Team Leader

• Preferably from Sales or Technical Account

Basic Knowledge in MS Excel.

• Must be willing to do shifting schedules.

At least 2 years in college

• Requirements (Soft/ Technical):

At least 1 year experience in QA Background in BPO

• Excellent comprehension and analytical skills.

Excellent proficiency in grammar and writing.

• Excellent Attendance Record.

Must be willing to do shifting schedules.

• At least 2 years in college.

Job Types: Full-time, Permanent

Pay: Up to Php32,

• 00 per month
  
  Schedule:
• Overtime

Rotational shift

Ability to commute/relocate:

• Eastwood City: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Team Leader: 2 years (Required)

Location:

* Eastwood City (Preferred)