Job Title: Team Lead
Start Date: Aug 19, 2024- REQUIRED SKILLS & EXPERIENCE
Bachelor's degree or equivalent is mandatory- Should have at least 2 years experience as Team Lead in a contact center environment handling
voice or non-voice projects for US based client
- Experience in US Healthcare preferred
Strong coaching and people-development skills through call listening, quality feedback, etc.- Manage a team size of 18-20 call center associates
A solid understanding of data crunching, eye for details and meticulous with documentation.
- Strong analytical, critical thinking and problem-solving skills.
Excellent verbal and written communication skills.- Computer proficiency in Microsoft Office (Word, Excel, Outlook) is required; Access knowledge is preferred
Knowledge of QC tools is mandatory
- Strong organizational skills and adaptive capacity for rapidly changing priorities and workloads.
Strong interest in working with large data sets and various databases to create daily reports and dashboards- Comfort in working with team members that are remote and located in the US, India or other geographies.
Self-motivated and should have a drive to succeed
- Must be detail-oriented and flexible to work in a fast-paced, dynamic environment.
Proven experience as call center manager or similar position- Experience in customer service is required
Knowledge of performance evaluation and customer service metrics
- Solid understanding of reporting and budgeting procedures
Experience in basic financial analysis (cost-effectiveness, cost-benefit etc.)- Proficient in MS Office and call center equipment/software programs
Outstanding communication and interpersonal skills
- Excellent organizational and leadership skills with a problem-solving ability
* Positive and patient
Job Type: Full-time
Pay: Php50,
- 00 - Php55,000.00 per month
