This role requires engagement with JLL resources based in the APAC countries that JLL operates
Roles and Responsibilities
Technology
- Arrange access and provide training / onboarding to new Project Managers in how to use JLL technology such as the JLL Project Management Information System and any relevant Client technology systems
- Undertake refresher or other ad hoc training as required
- Extract data and prepare standard reporting (using reporting functionality within JLL's Project Management Information System)
- Ongoing administration of technology systems (access, troubleshooting, refresher / manage training in new features, monitor project closeout)
- Where included in role, use Client technology systems to capture data / undertake key deliverables
Data Quality
- Monitor / report on technology usage / adoption
- Monitor and Report on data quality in PDS / Client Systems
- Liaise with PDS delivery teams to identify and monitor the correction of data quality errors
Process & Procedures
- Undertake technical onboarding of PDS delivery teams in Client specific process, eg: invoice submission and approval, key project deliverables / templates, approval stage gates etc)
- Review project specific deliverables (documentation etc) prepared by Project Management teams and monitor compliance with Client process, templates etc
- Undertake Account specific health check (documents saved in correct locations etc, Mandatory Deliverables available, data quality achieved etc)
- Manage centralised document control activities (PMO Centre of Excellence up to date including centralised templates, Guidance notes, lessons learnt etc)
Reporting
- Manage on-account trackers for project approvals, PO's & Contracts, lessons learnt, etc
- Collate information as directed to support Account funding requests / business approval
- Prepare regular / ad hoc reporting as directed by PMO Lead
- Prepare meeting record / minutes (as directed)
Finance
- Contribute to on-account finance activities (and interface where required with Client Finance system) as directed (Reviewing invoices for accuracy before submission, track invoice status etc)
Data analysis and Management
- Review and assist in tracking projects against Account / Project KPI's including
- Budget / Programme Compliance
- Satisfaction Surveys / Medallia
- Risk Reporting
- Assist in project Benchmarking
Communications
- Support communication activities within Account
Core technical skills
- Familiar with using collaboration tools such as project management information systems, Microsoft teams, and cloud-based document management systems to achieve effective communication and coordination across different locations.
- Strong skills in organising and managing documents, including version control, document naming conventions, file sharing, and archiving to ensure efficient document workflows and retrieval.
- Experience in data entry and data analysis using spreadsheet software like Microsoft Excel to assist in data collation, tracking, and reporting activities.
Soft Skills:
- Clear and effective verbal and written communication skills.
- Demonstrate proactivity in delivering the role.
- Strong time management and ability to multitask - prioritizing tasks, manage deadlines for reporting, and handle multiple assignments concurrently.
- Detail orientated to accurately handle data, maintain document consistency, and ensuring overall accuracy of administrative tasks.
- Adaptability and Flexibility to changes in work priorities.
- Strong problem-solving skills to identify and resolve challenges / roadblocks
- Ability to work well as part of a virtual team, collaborating with individuals from varied backgrounds and locations, to facilitate effective cross-cultural communication across Asia
- Proven work experience as a team leader or supervisor and
- In-depth knowledge of performance metrics
