Role Summary
The Team Lead II will be responsible for overseeing the responsibilities and deliverables of team members, as well as engaging with the clients on their business needs.
WORK SCHEDULE: 8:00 AM 5:00 PM Pacific Daylight Time (11:00 PM 8:00 AM Philippine Standard Time), follows Philippine Holidays
POSITION TYPE: Full Time
WORK ARRANGEMENT: Remote
Essential Functions
- Coordinate and supervise daily/weekly/monthly activities of team members
- Understand the business, priorities, and agenda of clients to manage the day-to-day operations
- Monitor performance metrics and ensure delivery of targets/goals
- Coordinate work activities with the operations manager
- Identify and resolve operational problems using defined processes, expertise, and judgment
- Comply with the reporting requirements of each team handled
- Provide coaching, feedback, and annual performance reviews
- Conduct training needs analysis in collaborating with the operations manager
- Participate in creating training programs and developmental opportunities for direct reports
- Monitor and impose compliance with company policies and procedures
- Facilitate formal corrective action in collaboration with HR
- Comply with the terms and conditions of the employment contract, company policies, and procedures, and all directives (such as but not limited to, change in teams and/or work shifts, policies regarding flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment)
Qualifications
- Bachelor's degree holder
- Seasoned leader (assistant manager level) with at least 5 years of people management experience
- In-depth knowledge of performance metrics
- In-depth knowledge of project management principles
- Ideally process improvement trained (e.g., Six Sigma, Lean, etc.,)
- Ideally had experience handling technical roles (e.g., IT helpdesk, QA testers, software developers)
- Technical savvy and have the propensity to learn new technology or platform in a short period of time
- Strong organization, oral and written communication skills
- Aptitude in data management, analytics, and reporting preparation
- Uncompromising professional standards and integrity
