Team Lead for Healthcare Account (Authorizations) - Get up to 38.5K monthly!

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Case Management Team Lead to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Join our growing team - earn up to

• 5k monthly! + 10% night differential +
  
• Account specific roles and responsibilities:

Processing Initial or Pre-Authorization via Phone or via Email

• Communicating to insurance providers for authorization determination

Processing verification of members benefits

• Review Members clinical records

Managing and conduct coaching for skill development to agents

• Requirements:

At least 1 - 2 years BPO experience in a Healthcare Account

• At least 6 months Team Lead / Supervisory experience

Medical Allied / Nursing graduate is a PLUS

• Good working knowledge with Pre-Certifications, Authorizations, Appeals

Knowledgeable in US Insurance, Medicare/Medicaid, and related items

• Excellent verbal and written English communication skills

Willing to work onsite in MAKATI

• Amenable working night shifts

• Benefits:

What can we offer you

• Competitive salary and benefits

Health Insurance with free dependents

• 10%-night differential

Attendance Bonus

• Paid time off

Convertible to cash leave credits

• Performance Appraisal

Work-life balance

• A focus on growing your career path with us

We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership

We create opportunities for you to learn and grow at any stage of your career

• Continuous learning and innovation

We foster an all inclusive environment where everyone thrives

Job Types: Full-time, Permanent

Pay: Php30,000.00 - Php40,000.00 per month

Benefits:

• Company events

Health insurance

• On-site parking

Opportunities for promotion

• Promotion to permanent employee

Schedule:

• Evening shift

Late shift

• Monday to Friday

Night shift

• Overtime

Supplemental Pay:

• 13th month salary

Overtime pay

• Performance bonus

Yearly bonus

Ability to commute/relocate:

• Makati City: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):
* What would be your expected salary range