Welcome to
Yngen Datacom Corp where outsourcing meets excellence and innovation. As pioneers in the BPO sector, we redefine efficiency and elevate client satisfaction through our comprehensive suite of services. Our dedicated team of industry experts harnesses cutting-edge technology to deliver scalable solutions that drive business growth. Join us and experience the synergy of innovation and commitment, as we empower businesses worldwide to thrive.
As a Team Leader at Yngen, you will be responsible for managing and leading a team of Customer Support Engineers to deliver exceptional customer service and meet organizational goals. You will oversee daily operations, monitor team performance, and ensure productivity targets are achieved while maintaining high-quality service standards.
Responsible for attendance monitoring, daily productions hours and reporting- Daily performance Monitoring / Target Setting - generates report on a daily basis to monitor the progress/changes of the performance based on the key metrics indicators.
Focus Time: coaching, documentation, scrubbing or any task that would lead to improvement of agents performance
- POC Task - monitoring in local Slack for handling advise, assistance or request
Handles client escalations and is responsible for coaching and improvement- Monitor WF endorsements, acknowledge real-time, daily reports for pull-outs/ absences/ system issues/etc.
One (1) year Team Lead experience- Skilled in structured Training, has done Coaching, has mentored high-performing employees.
Willing to work in shifting schedule and onsite at San Pedro Laguna
Job Types: Full-time, Permanent
Pay: Php30,
- 00 - Php40,000.00 per month
Benefits: - Company events
Free parking- Promotion to permanent employee
Schedule: Shift system
Supplemental Pay:
Ability to commute/relocate:
- San Pedro, Laguna: Reliably commute or planning to relocate before starting work (Required)
Experience:
* Team Lead: 1 year (Required)
