Who We Are:
Vista is the marketing partner to millions of small businesses around the world, empowering each one to live their dreams. For more than 20 years, we have helped small businesses look and feel credible through high-quality marketing products that include signage, logo apparel, promotional products, flyers and postcards, business cards, websites, and digital marketing. With Vista, small businesses are able to create and customize their marketing with easy-to-use digital tools and design templates, or by receiving expert graphic design support. Our focus is on helping small businesses project a consistent and cohesive brand image that makes them look their best in-store, online, on-site, and on the go.
Our Team:
Our Global CARE is a Business Unit within Vista that acts as first responders dedicated to caring for our customer's needs and concerns. The team has been critical in delivering world-class service committed and focused on providing a flawless experience for our customers. We act as design and marketing consultants, general advisers, and problem-solvers when things go wrong by creating lasting impressions and building authentic relationships. We contribute to the success of a wide range of small business owners. Our team is composed of individuals who consistently exhibit exceptional work behaviors, embrace diversity, and collaborate effectively to deliver exceptional results.
What You Will Do:
As the Team Leader, CARE Operations, you will have a vital role in connecting our strategic business objectives with daily operations. By implementing the standards of the Quality Framework and using mentoring, coaching, and management techniques, you will help team members see the connection between their work and the company strategy. Your leadership will contribute to our vision of becoming the go-to expert in design and marketing for small businesses. Building strong relationships with employees and customers will be essential to excel in this position.
Your Qualifications:
At Vista, we value individuals who bring new ideas and perspectives to our teams, enhancing our culture. Regardless of your background or work experience, we strongly encourage you to apply, even if you feel that you don't meet all the exact requirements. You might be a great candidate for this or other opportunities.
Role and responsibilities
As the Team Leader, CARE Operations, you will have the following responsibilities:
Encourage all team members to contribute to our customers satisfaction and embrace our ambitious customer service philosophy.
Foster transparency, alignment, and engagement with Vista's strategy, mission, and goals
Encourage a culture of innovation and open communication, where team members feel safe to take interpersonal risks
Provide timely feedback to help team members grow, develop, and improve
Support employees development through mentoring, coaching, and regular team-based exchange sessions
Establish a working environment that emphasizes accountability, mutual support, commitment, and engagement
Collaborate closely with departments like Workforce Management, Human Resources, Quality, and Learning to ensure performance expectations are met
Continuously learn and improve by proactively gaining knowledge and resources related to company initiatives and industry trends
Take ownership of your professional development and work independently
Tasks and activities
As the Team Leader, CARE Operations, your tasks and activities will include:
Participating in interviews to identify potential employees in collaboration with the Talent Acquisition team
Conducting regular communication check-ins with new hires during the training period
Offering guidance and development support to team members, including conducting development conversations and initiating personal development plans
Conducting regular one-on-one meetings to discuss team member performance
Facilitating disciplinary discussions when necessary
Initiating discussions with the team about how Vista's strategy connects to their work
Performing quality processes such as call listening and design calibrations to evaluate performance and progress
Improving team performance by recognizing potential areas for growth and implementing appropriate strategies.
Seeking feedback and documenting development progress in the personal development plan
Expanding knowledge and skills through learning resources and development opportunities
Qualifications and education requirements
To be successful in this role, you should have:
Profound experience in a customer service setting
Demonstrable expertise and experience in people management and development, particularly in a remote setting and in a constantly changing environment
Demonstrated proficiency in technology learning and the ability to navigate multiple systems
Good understanding of change management principles and agile organizations
Fluency in English
Why You'll Love Working Here:
There is a lot to love about working at Vista. We are an award winning Remote-First company. We're an inclusive community. We're growing (which means you can too). And to help orient us all in the same direction, we have our Vista Behaviors which exemplify the behavioral attributes that make us a culturally strong and high-performing team.
About Us:
Vista is the design and marketing partner to millions of small businesses around the world. For over 20 years we've been inspired by small businesses, and we work incessantly to deliver solutions to their evolving needs. VistaCreate, 99designs by Vista and VistaPrint, all under the parent brand Vista, represent a full-service design, digital and print solution, elevating small businesses presence in physical and digital spaces and powering them to achieve success. Vista is focused on making great marketing and design accessible to every small business owner, allowing them to create a cohesive brand image for use in-store, online and on-the-go.
Commitment to Diversity, Equity, & Inclusion:
Vista exists to help our customers live their dreams. Each dream is unique and the Vista team needs to be as well. We believe in the unique contributions of everyone within a diverse global organization. We are collaborative, inclusive, and innovative. We strive to role model and live an inclusive culture of fairness, respect and belonging for all. And we work together to empower each other, creating a space in which each of us can spark our next great idea.
Equal Opportunity Employer:
Vista, a Cimpress company, is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, sex, national or ethnic origin, nationality, age, religion, citizenship, disability, medical condition, sexual orientation, gender identity, gender presentation, legal or preferred name, marital status, pregnancy, family structure, veteran status or any other basis protected by human rights laws or regulations. This list is not exhaustive and, in fact, in many cases, we strive to do more than the law requires.
