Summary Description:
Working with an emerging shared services organization, the AR Lead is responsible for leading and supporting a Dover business segment's processing of account receivables. This role is responsible for managing a small team of accounts receivable analysts to ensure accurate and timely processing of receivables for a specified Dover business segment. As an AR Collections Team Lead, you will also be responsible for investigating and correcting escalated issues while maintaining positive relationships with internal and external customers, as measured by service level agreements and key performance indicators. This position reports to the Manager, AR. The role is based in Cebu, Philippines.
Essential Responsibilities:
- Workload analysis, capacity planning Operating Company guidelines and requirements
- Maintain customer relationships
- Processing, monitoring, and proactively managing customer credit (including coordination with Operating Company leadership to appropriately manager customer relationships)
- Partnering with related functions such as Sales, Customer Service and Customer Data Management
- Managing collections activities impacting monthly metrics on receivables current and past due
- Provide and perform audit requirements on a timely manner
- Handle escalations from internal and external customers
- Internal and external performance reporting and relationship management
- Provide for additional reporting related to functional activities
- Coach and guide direct reports on individual performance and career management
- Continuous improvement leadership, including identification of process and system improvements
- Partnering with the Sr Team Lead to support strategic initiatives
- Collaborate with Cash App team lead on unapplied cash resolution
- Complete and provide progress on special projects as assigned in a timely manner
- Executes ERP Month-End closing
- Conduct regular team huddles
- AR Review File preparation
Qualifications:
- Bachelor's degree in Accounting, Management Accounting, Business Management, Business Administration or related field preferred
- Minimum three (3) years Accounts Receivable experience including:
- At least 2 years in Shared Services or BPO model preferred
- Minimum of 2 years supervisory or junior manager experience is required
- Has managed at least 5 direct reports in prior employment
- Experience managing data in large ERP systems, such as SAP or Oracle (preferred)
- Good understanding in Philippine Labor laws
- Proficiency using Microsoft Excel
- Knowledge and actual exposure to Operations Management is a plus
- Demonstrated proficiency managing data in Microsoft Office
Preferred Qualifications:
- Excellent interpersonal and communication skills
- Ability to work in a fast paced, high volume environment while remaining organized with strict attention to detail
- Ability to meet deadlines and produce accurate results
- Willing to work flexible hours when business conditions dictate
- High level of customer focus and ability to maintain a positive attitude at all times
- High level of proficiency in Microsoft Office products
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
- Ability to prioritize and multi-task in a fast-paced environment
- Self-directed, positive and ethical role model able to work with minimal supervision
- Ability to be an effective team member and display initiative
- Ability to maintain a professional demeanor at all times with customer and coworkers; fully observe Dover's Code of Ethical Conduct, Employee Handbook Personal Conduct of Employees policies and ISO Quality System Standards
