T&E Corporate Card Program Administrator (Mandarin Bilingual)

Introduction
The HR Service Administrator is an integral part of IBM and HR. Your goal is to create an outstanding employee experience for IBMers by delivering HR-related services and supporting our employees as they support our customers and clients. Help IBMers to build their career by providing them with a personalized experience. In this role, you can be part of a team that works with all areas of our global organization and is empowered to achieve goals that align with IBM strategy.

Your Role and Responsibilities
Candidate will be a valued team member of the Corporate Card Administration Team. The candidate will be responsible for the administrative oversite of the Corporate Card Program for GCG countries and Japan. The Global Corporate Card Program Administrator will manage day-to-day functions related to the card programs, working with the team to provide superior customer service to the end users, while enforcing cardholder compliance with the Global Travel and Expense Policies.
Essential Functions:
Manage the global corporate card program globally including card issuance, renewal, modification, cancellation, customer service (credit limit increases, credit balance refund, etc. while maintaining audit controls.
Manage centralized mailbox to track employee inquiries related to Corporate Card activities.
Interact with cardholders and the corporate card provider global focal, as well as other finance groups, including Procurement, IT, HR, Compliance, and global card administrators, to support questions related to corporate card transactions.
Provide knowledge of corporate card policies and procedures, supporting cardholders and general employee based on Travel and Entertainment related items.
Participate in global card program meetings to provide and implement process improvements.

Required Technical and Professional Expertise

• Experience working with all levels of the organization with proven ability to interface and communicate well with all leadership levels
• Proven experience working in a fast-paced environment with constantly changing priorities
• Team player with a strong client service orientation
• Proven ability to take initiative and exercise sound business judgment
• Proficient in MS Office (Word, Excel, and PowerPoint)
• Excellent customer service skills, strong organizational, interpersonal, verbal and written communication ability
• Able to multi-task, learn, problem solve, prioritize, set and attain goals, and work independently
• Solid business management and handling of confidential information
• Experience communicating in global environments

Preferred Technical and Professional Expertise
As included above.