Systems Trainer

Who we are

Founded in 2002, ELMO Software has established itself as a leading provider of innovative HR technology solutions, proudly serving over 2,000 mid-sized organizations and more than one million end users across Australia, New Zealand and UK. Our comprehensive suite of ISO-certified solutions covers the entire employee lifecycle, empowering HR professionals to effectively manage their workforce and contribute to strategic decision-making.

At ELMO, our purpose is to unleash the impact of HR. Designed with flexibility and scalability in mind, ELMO's one-stop HR Information System (HRIS) adapts to your unique needs and workflows, ensuring seamless integration into your existing processes. Leveraging powerful technology, automation, and data analytics, ELMO Software equips organizations with the tools they need to drive efficiency and enhance employee engagement.

Join us and be part of a dynamic team dedicated to transforming HR practices through cutting-edge technology!

Life & Culture...

At ELMO, you'll join an extraordinary team dedicated to making a significant impact. We cultivate an authentic, collaborative, and vibrant work environment where creativity thrives.

As an ELMOnian, you become part of an exceptional community that encourages personal and professional growth. Here, you'll be supported through challenges, inspired to push your boundaries, and celebrated for your contributions.

Join us to not only advance your career but also to enjoy a fulfilling and enjoyable workplace experience!

Our values:

• Obsess over customers - Everything we do is designed to positively impact our customers
• Help others thrive - Be they colleagues, communities or customers, we champion ways to help others thrive
• Seek out different - We constantly look to innovate, challenge the status quo and defy barriers
• Be fearlessly optimistic - We bring unwavering positivity to any challenge as we know it will drive meaningful change

About the opportunity

Reporting to the Training Manager (ANZ) the Systems Trainer is responsible for the development and maintenance of training and resources and for facilitating training sessions (webinar and face-to-face) for customer system administrators.

The Systems Trainer will support the effective uptake, understanding and deployment of ELMO's Cloud HR & Payroll offerings through the delivery of contextualised training.

As the successful applicant, you will be directly involved in taking our training offering to the next level through developing our content catalogue, enhancing the face-to-face experience and ensuring we remain at the forefront of SaaS training.

The core role of the Systems Trainer includes but not limited to:

• Gaining and maintaining an in-depth knowledge of ELMO products
• Developing training material, including eLearning modules, knowledge articles, assessments, wikis and video tutorials
• Facilitating online and face-to-face training
• Working with the product team to keep up-to-date on, document and communicate product enhancements
• Maintaining the currency of training resources
• Participating in internal training initiatives to up skill other staff members
• Conducting training needs analysis
• Ensuring adherence with all published ELMO quality control standards and procedures
• Maintaining all records associated with training delivery
• Representing ELMO in all client communication in a manner befitting the Company's professional expectations
• Logging and maintaining records of all system-related troubleshooting (system errors, unexpected outcomes)
• Identifying and communicating suggestions for potential enhancements to functionality and capability
• Achieving individual and team KPIs as outlined in Performance Plans, as negotiated
• Participating in and delivering outcomes for other projects as may from time to time be assigned
• Ensure compliance with ELMO's information security privacy policies and procedures

What we would like to see you bring to the team..

• Undergraduate qualification (HR, Business, Business Systems, IT and disciplines preferred
• Experience in training and assessing (Cert IV Training and Assessment a preference)
• Excellent communication skills (both written and verbal) to suit a wide range of people and contexts
• A strong systems mindset, capable of working with SaaS solutions
• Customer service ethic and focus; client driven
• Dedicated team player, with an ability to work autonomously
• Performance and solutions-oriented

Benefits:

• Hybrid work set up
• Annual paid vacation leaves (accrual)
• Annual paid sick leaves (accrual)
• 10 Filipino Public Holidays (accrual if you had to work you can use it later on!)
• HMO provided for you and 1 dependent
• Group life insurance
• Rice/travel allowance (for roles that are hybrid)
• Quarterly meet ups
• Birthday leave and YOU day
• Mental Health/EAP programs

ELMO Software Limited is an equal opportunity employer, and we encourage applicants from diverse backgrounds to join our team. Key to this role is an awareness of data privacy and security as you will be dealing with sensitive employee data in accordance with ELMO's ISO27001:2022 Certified security policies and practices.