Search Jobs
Search by job, company or skills
Search by job, company or skills
Position Summary: a Systems Engineer will have responsibility for remote client support, including heavy interaction with end-users in diverse computing environments. We are looking to hire individuals who demonstrate technical proficiency, have strong verbal and written communication skills and have the desire to learn and be involved in all aspects of IT. A Systems Engineer will be taking escalation tickets from Technical Support Engineers as well as maintaining communication with the client throughout the technical troubleshooting process.
Primary Responsibilities:
Ability to handle diverse computing environments in a wide cross section of business environments.
Analyze and document an unfamiliar client / server and network environment while assessing the quickest path to resolution.
Perform rapid analysis of workstation / server level incidents and consistently demonstrate the ability to determine the root cause.
Provide consulting to clients on certain applications, best practices, and general computing processes.
Troubleshoot and resolve high level workstation, server and network incidents while following Standard operating procedures.
Sets client expectations and provides regular updates/next steps appropriately throughout the troubleshooting process.
Utilizes appropriate software utilities, Protect software, and vendor or application specific tools to provide fastest resolution of customer incidents.
Monitor the service desk service board for escalated service tasks:
Communicate steps taken during troubleshooting and resolution through clear non-technical communication, or by utilizing the appropriate level of technical verbiage.
Demonstrate the correct level of urgency while resolving client incidents.
Resolution of incidents related to, but not limited to the following:
Qualifications:
Basic:
Bachelor's Degree, Technical Degree or equivalent work experience
Excellent problem solver; able to prioritize and coordinate between tasks
4-6+ years desktop and/or server support experience
Self-motivated, has ability to work independently and in a team environment
Experience troubleshooting network configuration and hardware issues
Knowledge and experience with Microsoft Server and Workstation Technologies
Knowledge and experience with Office 365 and Azure
Excellent written and oral communication skills
Ability to articulate technical information and convey to non-technical people
Excellent customer service skills
Is available to work after hours when necessary or for on call rotation if applicable
Ability to follow previously documented process while notifying management of variables that have not been clarified
Preferred:
VMWare experience
CompTia A+/Network+
MS-900: Office 365 Fundamentals
Az-900: Azure Fundamentals
MS-102: Microsoft 365 Administrato
Login to check your skill match score
Date Posted: 06/08/2024
Job ID: 87672291
EPS Consultants Pte Ltd (EPS) is a leading recruitment and search firm based in Singapore. We specialize in providing the following services:-
1. Recruitment and staff placement
2. Executive search and headhunting
3. Contract staffing and temping services
4. Foreign staff recruitment
5. HR consulting and advisory services
Our range of services cover full-time placements and contract staffing across all industries. Whether it is for management, information technology, finance, banking, engineering, manufacturing, purchasing and logistics, sales and marketing, professional services or any other executive positions, we are here to fulfill your total human resource requirements.
Registered No: 95C5630
