**PLEASE CAREFULLY READ ALL THE DETAILS BEFORE APPLYING***
JOB TITLE: Systems Engineer 2 (3 month Contract)
OFFER RATE: PHP 50k per month (Fulltime)
Working Hours: TBD (usually US hrs | Night shift)
Start Date: TBD
JOB ROLE & RESPONSIBILITIES:
Specific Responsibilities:
- Work with a team of like-minded professionals to monitor customer ticket queues and triage tickets that need immediate attention. We service customers as small as 10 users, up to multi-national enterprises.
- Remain cognizant of customer service-level agreements, and strive to meet or exceed them on a regular basis.
- Become the owner of your tickets by digging in to solve the problem, or escalate to a higher technical tier when appropriate.
- Identifying and troubleshooting reoccurring platform issues and engaging with senior engineering team for resolution as needed.
- Advocate for each customer problem, keeping their business at the forefront of your troubleshooting process.
- Participate in Incident Management by providing situational reports (sitreps) via ticket updates and/or customer-facing communications.
- Responsible for proactive and reactive Incident Response as a result of network, system or service anomalies.
- Provide top-notch technical support in areas of subject-matter expertise (storage, virtualization, Windows OS).
- Monitoring and working with various systems management tools.
- Identify and drive opportunities to automate repeatable infrastructure tasks, including creating and maintaining scripts and tools.
- Quickly assess an issue and form an understanding of the root cause in unfamiliar technical environments and technologies.
- Commit to professional growth and development by maintaining and/or obtaining new industry specific certifications.
- Participate in recurring after-hours on call rotations.
JOB REQUIREMENTS:
Requirements / Notes:
- We would like Seidotech to continue sending over Tier 3s for the Tier 2 role with the below skills / experience.
- Powershell High Proficiency required. MUST HAVE
- Windows patch mgmt. at scale (ie.. > 100 devices) - experience in large scale patch mgmt. / roll outs.. need to understand how the Windows lifecycle process works and how to implement that in machines. MUST HAVE
- SQL experience Role will be interacting with SQL. Some level of experience with SQL - MUST HAVE
- Public Cloud (Azure -> HyperV -> VMware in this preference order) experience MUST HAVE
- Basic IP subnet proficiency / Some networking experience MUST HAVE
- RMM administration experience Doesn't matter the tool.. we need someone who has experience working in the RMM space / administration and app deployment. GOOD TO HAVE
Other Requirements:
- Work with a team of like-minded professionals to monitor customer ticket queues and triage tickets that need immediate attention. We service customers as small as 10 users, up to multinational enterprises.
- Remain cognizant of customer service-level agreements, and strive to meet or exceed them on a regular basis.
- Become the owner of your tickets by digging in to solve the problem, or escalate to a higher technical tier when appropriate.
- Identifying and troubleshooting reoccurring platform issues and engaging with the senior engineering team for resolution as needed.
- Advocate for each customer problem, keeping their business at the forefront of your troubleshooting process.
- Participate in Incident Management by providing situational reports (sitreps) via ticket updates and/or customer-facing communications.
- Responsible for proactive and reactive Incident Response as a result of network, system or service anomalies.
- Provide top-notch technical support in areas of subject-matter expertise (storage, virtualization, Windows OS).
- Monitoring and working with various systems management tools.
- Identify and drive opportunities to automate repeatable infrastructure tasks, including creating and maintaining scripts and tools.
- Quickly assess an issue and form an understanding of the root cause in unfamiliar technical environments and technologies.
- Commit to professional growth and development by maintaining and/or obtaining new industry specific certifications.
- Participate in recurring after-hours on call rotations.
