Systems and Network Administration (Level 1)

Early Applicant

Exp: 3-5 Years

Job Description

Accountabilities:

Successfully research and identify solutions to software and hardware issues.
Diagnose and troubleshoot advanced technical issues, including but not limited to
firewalls, switches, windows servers, and cloud environments such as Azure, account
setup, network configuration, application support, Active Directory management,
security incident response, etc.
Communicate regularly with assigned clients to ensure service quality meets client
expectations.
Provide critical incident management and be the interface between clients and technical
teams within the company during outages and other significant events!
Prioritize and manage several open issues at one time.
Document and follow up with clients to ensure their IT systems are fully functional after
troubleshooting.

Requirements:

3 - 5 years of solid experience in Systems administration position, preferably in an
MSP environment
Advanced technical troubleshooting experience, recognizing and resolving issues in
several IT environments.
Strong proficiency in end-customer communication skills, with the ability to successfully
identify and address concerns.
Administration experience with Windows AD environments, storage area networks,
DHCP, and DNS
Robust knowledge of Citrix Virtual Apps & Desktops, Microsoft Failover Cluster,
Microsoft Hyper-V Manager, Microsoft System Center Virtual Machine Manager
(SCVMM)
Experience with hypervisors and virtualizations sub-systems
Administration experience with Microsoft Azure, Office365 and AWS.
Desktop support expertise, including Windows, Mac OS X, Linux, and Office 365.
Proficient in administering and troubleshooting VoIP system.
Skilled in configuring and troubleshooting Cisco network equipment.
Expertise in administering storage arrays and backup tools.