Requirements
Description and Requirements
You're the missing piece of the puzzle
- With experience in supporting complex technical environments
- Network service experience with DNS Management, Network Switching & Routing, and Virtual networking technologies (VMWare, ESX, NSX, NSX-T)
- Experience in various flavours of Unix, Linux, and Windows Operating Systems
- Experience in virtual and distributed storage solutions
- Flexibility to work rotating shifts (including evenings and weekends), supporting 24x7x365 support availability
- Keen desire to measure and improve processes and systems
- Strong analytical, problem solving and troubleshooting skills
- The flexibility to change as the business needs evolve
Great-to-haves
- A degree or certificate in Computer Science or Engineering
- 1 or more of the following: Cisco Network Certification(s), Certificate in Microsoft solutions, Linux Certification(s), UNIX Certification(s), GCP/AWS/Azure certifications, VMWare ESX, NSX certifications
Additional Job Description
Here's how:
- Using operational dashboards and ticketing systems to monitor events occurring on our Unix, Linux, Windows, public and private cloud platforms, and network devices
- Ensuring all incidents are properly managed by either direct-resolution or proper escalation to the next level of support
- Handling customer-driven Domain Name System (DNS) change requests according to our change management practices
- Ensure that all customer-impacting events are managed according to our Service Level Agreements
- Identifying and escalating when support processes are in need of updating
- Taking your turn at coordinating team activities as a Prime during scheduled shifts
EEO Statement
At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.
Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants qualifications, merits, competence and performance without regard to any characteristic related to diversity.
