We will reach out to you via the email address provided in your resume should you qualify for the next steps of your application.
Work Arrangement: Hyrbid (1 week in the office per month)
Shift: Mon-Fri, 8 am 5pm UTC+08 (Phillipines Timezone) During daylight savings this is an hour earlier
The System Administrator will work on the upkeep and management of devices managed by the client. They will work closely with the other members of the NOC team and act as an escalation point for the current team members.
This represents a summary of the position identified and is not an exhaustive list of all job possibilities required.
Additional Info:
Reports To: Secure Operations Team Leader
Key Relationships:
- Service Desk
- Account Managers
- Sales Team
- Managing Director
- Projects team
External
Key Responsibilities:
Technical Support
- Resolving escalated backup issues.
- Escalation point for the current NOC team
- Remediation of advanced monitoring tickets such as snapshots, hypervisor issues, network issues.
- Auditing and installation of patches on multiple device types including workstations, servers, firewalls, switches, access points, hypervisors.
- Auditing of current active backups each quarter
- Monitoring, Troubleshooting, configuring of all Network Monitoring tools
Team Support & Administration
- Focal point of emergency patching events collaborating with the Team lead
- Creation and management of NOC policies Maintain first-class communication with the client, adhering to specific service level agreements
Occupational Health & Safety
- Behave in a way that ensures your safety and the safety of others
- Follow all safety requirements
- Attend fit for work and not under the influence of alcohol or other drugs/substances
- Maintain personal grooming/presentation standards
- Maintain an understanding of and act in accordance with OHS Policies, procedures and responsibilities
- Participate in appropriate training to meet OHS responsibilities
- Maintain an understanding of the hazards and risks associated with our operations and report them to the Director in a timely manner
Daily Tasks:
- Investigation and Remediation of any Backups over 24 hours of failure.
- Auditing and Ongoing maintenance of client server and network infrastructure.
- Identification of critical patching.
- Investigate and responding to critical infrastructure and network outages.
- Providing technical information and assistance to the wider team on NOC systems, practices, and policies.
- Communication with key client stakeholders regarding any daily work undertaken in their IT environments.
- Answering/Investigating technical questions raised by Secure Operations Team leader related to escalated tickets or client queries.
- Technical investigation of major incidents.
- Ongoing maintenance of Internal Infrastructure
- Developing
Skills and Qualification
Technical
- Advanced understanding of backup solutions, how they work and how they are configured
- Virtualisation Experience (Hyper-V, VMWare)
- Advanced experience with RMM systems. (Alerting and Patching)
- Experience with at least one ticketing system
- Microsoft 365, Azure Cloud, Microsoft Server and Windows Desktop
- General Administration (Active Directory, Azure AD, Group Policy, DNS, DHCP, Intune, Office 365)
- Strong working knowledge of ticketing systems, SLAs & Priority Incident Management
- ITIL understanding and/or experience is highly advantageous
- Proven track record of success in Help Desk roles, ideally within a Managed Services environment
- Understanding and ability to enact Change Management for high risk tasks
Notes from Recruitment Meeting:
- The candidate must have a very strong server experience with some fundamental understanding on Network.
Good Work Relationship
- Stakeholder engagement including liaising with 3rd party vendors
- Proven ability to build and maintain positive relationships
- Verifies that a high level of effective communication exists
- Ability to engage others through credible communication and presentation to ensure conflicting deadlines are met
Analytical and Organized
- Sound ability to multi-task across multiple IT platforms, with effective time management skills
- Sound attention to detail and strong analytical skills
- Innate ability to stay organised, and keep everyone in your team on the same page. Always.
Initiative and Motivation
- Ability to show initiative and self-motivation
- Sound attention to detail and strong customer service skills
- Positive outlook in meeting challenges and working to a high level
Education & Certification(Nice-to-have)
- Industry specific certifications, in particular MS Certifications (Azure, Office 365), Datto, Veeam and other as agreed.
- Microsoft AZ-104
- Cisco Certified Network Associate or equivalent industry certification.
Benefits:
- Up to 1 month FREE Accommodation for those relocating to Pampanga *
- 21 Days Paid Time Off (PTO) Annually + 1 Additional PTO per successful year of tenure (up to five (5) years)
- HMO coverage for employee +1 FREE dependent on the first day of employment
- +1 additional FREE dependent per successful year of tenure (up to five (5) years)
- Tenure Incentive Program*
- FREE daily meal
- Referral Bonus of up to Php20,000.00*
- ALL government mandated benefits
