Systems Access Coordinator

Ready to Shape the Future of Mortgage Solutions

Discover a role where your organizational prowess meets impactful purpose. Be the gatekeeper of seamless systems access for a leading mortgage lender, ensuring secure, smooth onboarding and offboarding processes. Step into a career that values balance, growth, and an empowered lifestyle.

Are you looking to thrive in a workplace that respects your time both on and off the clock In this Systems Access Coordinator role, you'll find a unique opportunity to maintain a healthy work-life balance with fixed weekends off, allowing you to unwind and recharge fully.

In this role, you'll manage the essential access and user administration tasks critical to onboarding and offboarding processes within the organization. You'll handle tasks such as setting up, modifying, and terminating accounts for employees and branches while maintaining internal and external systems.

• Create and maintain user accounts, user profiles, group memberships, and user permissions in internal and external systems, applications, and websites
  
• Create and maintain branch accounts and branch memberships with external systems
  
• Use and maintain checklists for all job positions to set up, modify, and terminate user accounts
  
• Manage new hire, job change, and termination SLAs and workflows
  
• Handle license-related requests and access for individuals and branches
  
• Support the IT Leadership team in advancing technology initiatives for the benefit of CrossCountry Mortgage, LLC. (CCM)
  
• Perform other duties as assigned
  

Service Ticket Responsibility:

• Monitor the ticket queue for newly created tickets and resolve them based on departmental and organizational SLAs, with a focus on exceptional customer service
  
• Track and respond to all support tickets within the required SLA response times
  

User Assistance, Training, Adoption, and Satisfaction:

• Create technical documentation, system documentation, how-to guides, and self-help references
  

System, Security, and Integrity Maintenance:

• Create and reassign accounts, contacts, and opportunities in response to personnel changes
  
• Audit all external user accounts on a quarterly basis
  
• Maintain confidentiality
  

Requirements

Qualifications Needed: Who Fits the Bill

• Self-directed with the ability to multi-task, prioritize, and meet service level agreements
  
• Outstanding customer service skills and a professional, energetic demeanor
  
• Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint
  
• Associate degree or high school diploma with 2+ years in administrative or clerical roles, ideally involving user account management
  
• Comfortable with general IT tasks no prior IT experience required
  

Benefits

Benefits: Perks that Keep You Powered Up!

• Day 1 HMO for you and your dependent
  
• Competitive compensation package
  
• Prime office location in Makati with easy MRT access, restaurants, and banks
  
• Fixed weekends off
  
• Unlimited upskilling through Emapta Academy courses (Want to know more Visit )
  
• 24/7 free access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
  
• Exclusive Emapta Lifestyle perks
  
• Unlimited employee referral incentives
  
• Standard government and Emapta benefits
  
• 20 annual leaves (including 5 convertible to cash)
  
• Engaging team activities
  
• Mentorship with global leaders
  
• Career growth opportunities and a supportive, diverse environment
  

About the Client: A Partner in Your Mortgage Career

Our client stands as a leader in the U.S. mortgage lending industry, with an impressive footprint spanning all 50 states and a strong network of over 600 branches. They provide a diverse range of home financing products, empowering homeowners across the country. As a top 10 retail mortgage lender, our client offers boundless opportunities for professional growth, skill development, and career progression in an environment that values individuality and achievement. Embark on a journey with a supportive team where learning and challenges create an enriching experience every step of the way.

Who Are We

At Emapta, we pride ourselves on offering more than just a job - we provide a lifestyle. Enjoy the perfect work-life balance with our flexible arrangements, empowering you to excel both personally and professionally. Embrace exciting global opportunities that broaden your horizons and enrich your career journey. We offer a competitive compensation package that acknowledges your talent and dedication.

Embrace flexible work arrangements and seize global opportunities to broaden your horizons. Emapta's competitive compensation package, combined with a vibrant work culture, will undoubtedly make your journey with us an exciting and fulfilling one. Take your career to new heights, gain exposure to diverse industries, and contribute to exciting projects while thriving in an environment that values your dedication and accomplishments.

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