RESPONSIBILITIESThe System Specialist (Media Administrator) is responsible for the daily monitoring of all applications, systems automation and integration of the company's identified system/s such as MAMS, Transcoders, Subtitling Solution to ensure that services and requirements of the clients are met. Also assist on application development, workflow documentation and procedures for Company's identified system/s.
- Handles overall functionality and provide 2nd level support of Company's identified system/s such as MAMS, Transcoders, Subtitling Solution.
- Administers and secure downloading request, video standards conversion, transcoding, and uploading / delivery of digital materials to various repurposing platforms.
- Configure workflow, migration rules, and file format specifications required by clients.
- Prepares monthly summary report of digital media conversion, transcode and delivery requests & ensures that all approved requests are credited to the company
- Prepares technical records, administer client's media storage allocation/capacity and monitors media content delivery / transaction of the Company.
- Administers, validates and monitors user profile & access rights of all users of Company's identified system/s such as MAMS, Transcoders, Subtitling Solution, etc.
- Ensure MAMS and/or other Company's identified system/s connectivity on Tapeless environment (POST, TOC, BQM, Digital Platform)
- Assist in research for the latest changes and innovations within the digital / online platform landscape, media technology advancements and business reporting tool.
- Prepares, analyzes and reviews policies, procedures & workflows in accordance with the defined goals, objectives, and work standards of the company prior to its implementation
- Monitors, analyzes and validates performance of all systems and suggests appropriate enhancements for the improvement of the company's operations
- Formulates training guidelines, demonstrates and cascades skills & expertise to staff
- Handles inquiries related to Company's identified system/s such as MAMS general processes and use of the other system applications
- Provides periodic summary reports on all system-related issues & concerns and recommended changes or action steps if applicable
- Ensures that all queries & assistance needed by the clients are met and customer feedbacks & complaints are monitored and addressed in order to continually improve the effectiveness of the company's system & to meet the requirements of clients
- Complies with the corrective actions in order to eliminate causes of nonconformities encountered to prevent its recurrence
- Assists in the formulation of preventive actions to eliminate the causes of potential nonconformities in order to prevent their occurrence
- Performs any other duties and responsibilities assigned from time to time
REQUIREMENTS - Graduate of BS Industrial Engineering, Electronics and Communication, Computer Engineering or Computer Science graduate preferred
- At least 2 years related working experience preferred
- Expert in MAMS, broadcast, digital media and online delivery / distribution
- Proficient in different IT Software Applications/Systems Analysis and Design
- Proficient in different IT Hardware & Network system
- Proficient in Git
- Has the ability to generate process workflows, project reports, minutes and status reports
- Expert in computer operations (spreadsheet, word processing and database system)
- Advance Flowcharting and MS Office
- Proficient in Windows PowerShell and Linux command line functions
- Experience with CI/CD workflows
- Basic HTML / Python / Ruby Programming
- Flexible and can work with minimum supervision
- Good oral and written communication skills
- Can work under pressure
- Keen with details
