Job Description
The System Onboarding Specialist is responsible for setting up and configuring the company's Transportation Management System (TMS) for new clients, ensuring accurate and efficient system configuration, data migration, and integration.
KEY RESPONSIBILITIES
You will:
- Configure TMS system settings, parameters, and workflows for new clients.
- Set up and manage user roles, permissions, and access controls.
- Perform data migration from existing systems to TMS.
- Integrate TMS with external systems, such as APIs, EDI, or third-party software.
- Conduct thorough testing and quality assurance of system configurations.
- Collaborate with cross-functional teams, including sales, customer success, and development.
- Develop and maintain technical documentation and knowledge base articles.
- Provide technical support and training to clients and internal teams.
- Troubleshoot and resolve system configuration issues and errors.
- Optimize system performance and efficiency.
- Implement security measures and ensure compliance with industry standards.
- Conduct regular system audits and maintenance tasks.
- Develop and maintain technical documentation and knowledge base articles.
- Provide technical support and training to clients and internal teams.
- Collaborate with the development team to identify and prioritize system enhancements.
- Participate in project planning and implementation of new features and functionality.
- Ensure system compatibility and integration with other systems and software.
- Develop and maintain technical documentation and knowledge base articles.
Qualifications
- Associate's degree in Computer Science, Information Technology, or related field
- 2+ years of experience in system administration, technical support, or related roles
- Certification in IT service management (e.g., ITIL) or related areas
- Experience with DevOps practices and continuous integration/continuous deployment (CI/CD) pipelines
- Knowledge of global transportation industry standards, regulations, and best practice
Location: Ortigas, Pasig
Schedule: Midshift to Nightshift | Hybrid (2-3 days onsite)
