Responsibilities:
- Effectively manages the IT services to provide the stability, availability, and reliability of services of the medical center according to the target SLA and availability
- Assists the management in the day-to-day operations of the department prepares monthly and quarterly summaries or report as assigned by the immediate superior
- Plays a significant role in long-term project planning, including efforts aimed at maintaining operational stability
- Participates in the group's and assigned department's objective-setting activities
- Participate in technical research and development and development to enable continuing innovation
- Identify and resolve incidents or problem within the target service level agreement (SLA)
- Review known errors and come up with an action plan to permanently fix issues associated with incidents or problems to achieve target service level
- Assess risks and provide controls or mitigations to come up actions that will lower the possibility of operational disruption garnered from monitoring systems, operational incidents and other sources
- Reviews, identifies, and recommends enhancements to work processes, outputs and standard with other departments or sections within the group in accordance to best practices
- Adhere to the organization, information technology, and Security policies and quality procedures
- Monitors and ensures configuration items are updated. St. Luke's Medical Center
Adhere to change management process and procedures.
- Adhere to project timelines and ensure that statuses are up-to-date and executed and all processes required to complete tasks are followed correctly
- Manage operations and assists on projects related to systems integration supporting IT Services
- Consult and inform section/department manager regarding operational or project activities that requires attention such as incidents, needed resources, or information
- Participates on disaster recovery or business continuity planning, testing and execution
- Review, identify, and recommends processes with regards to disaster recovery or business continuity as part of the continuous improvement associated with planning, testing and execution
- Maintains backups and access to IT services related components
- Assist project management related to environment provisioning in support of IT for enabling services to the medical center
- Manage vendor's day to day activities as required
- Participate in the group's and assigned department's activities related to key areas that IT governance spearhead related to COBIT framework
- Review, identify, and recommend processes with regards to COBIT framework as part of the continuous improvement associated with planning and execution
Benefits
Gov't mandatory, HMO
