Job Title: Survey Compliance Executive (Office-based)
Department/Location: Survey Compliance / Manila Office
Reporting to: Survey Compliance Manager
RONIN International (part of the Rippleffect Group) is an award-winning independent market research and consultancy company. Offering qualitative, quantitative, and mixed methods market research services globally, we are proud to be the trusted market research partner of many leading global brands. Our London HQ supported by offices in Lancaster, Hamburg, New York, Hong Kong and an upcoming office in Manila.
This role will support the Survey Compliance (SC) department at RONIN. The SC department takes responsibility for the testing and translation of all market research questionnaires and other materials, transcription and post-editing of interview recordings, response coding and code frame development.
Position Summary:
The Survey Compliance Executive is responsible for the execution of all day-to-day Survey Compliance tasks on our projects, as outlined abovewhich includes internal task delivery and the outsourcing of such tasks to approved vendors, depending on capacity and languages.
Successful candidates will have some or all the following skills:
- At least one year of experience in market research preferred but not required.
- Supervisory or quality control experience in a telephone research centre advantageous.
- Good working knowledge of Microsoft Word and Excel.
- Excellent knowledge of English (advanced or above) required.
- Knowledge of another language at fluent/professional level preferred, but not required.
- Strong timekeeping and organisation skills.
- Ability to effectively prioritise their work.
- Good at working as part of a team.
- Excellent eye for detail.
- A proactive attitude.
- Focused on delivery of quality without compromising deadlines.
- Keen and curious to learn about the set-up stages of a market research project.
Please refer to Core duties and Other duties overleaf.
Core duties:
- Executing all Survey Compliance tasks, including but not limited to, link testing, questionnaire review, overlay, translation, transcription, coding, code frame development.
- Liaising with external partners responsible for the delivery and execution of Survey Compliance tasks, including language service providers, freelancers and other suppliers.
- Preparing materials to be dispatched to external suppliers, including materials for translation, recordings for transcription, data files for coding and other types of deliverables as required, confirming receipt of deliverables, checking the quality of delivered files.
- Administration of Survey Compliance suppliers, including commissioning of work, raising purchase orders, reviewing, and approving supplier invoices, as well as sharing feedback to the departmental head on supplier performance as required.
- Helping to proactively identify improvements that can be made to processes within the Survey Compliance department together with the Survey Compliance Manager.
- Developing a strong understanding of survey design across methodologies to support RONIN's overall service offering and knowledge in that area of expertise.
- Attending KO meetings to provide estimate costs and timelines for Survey Compliance tasks, including sharing any queries relevant to the Survey Compliance departmental.
Other duties:
- Assist in keeping departmental task trackers accurate and up-to-date.
- Assist in maintaining internal databases, such as the translation database, for the good management and effective execution of Survey Compliance tasks.
- Conduct independent quality control on Survey Compliance tasks executed by other team members and logging relevant findings in provided quality control forms and documentation.
- Work closely with other RONIN internal departments, including PM, Survey Solutions, QC and fieldwork departments in the timely execution of Survey Compliance tasks.
- Become familiar with Forsta and all other software used in the performance of the role and Survey Compliance duties to be able to give advice to your team.
- Become familiar with and ensure all activities conform to applicable standards such as ISO 20252, ISO 27001, applicable codes of conduct, and applicable data protection law.
- Other duties as the need arises.
