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MicroSourcing

Support Specialist

Early Applicant
  • 6 hours ago
  • Be among the first 50 applicants
Exp: 0-2 Years

IT/Computers - Software

Job Description

The Support Specialist will be responsible for completing
requests on specific customer accounts. The requests will
primarily be completed within Marchex's Callcap and Sonar
platforms, spanning call analytics and texting services.
Callcap requests will include, but not be limited to: CTN
provisioning, campaign set up, campaign updates, CTN
reactivation, and general account troubleshooting. Sonar
requests will include, but not be limited to: new account and
user set-up, 10DLC number registration, and general account
troubleshooting.
These requests will be sent to the Support Specialist through
Salesforce CRM platform in the form of a support case, where
the Support Specialist will be expected to monitor support
case queue throughout the day and will respond to cases
within specified SLAs.

The Support Specialist must have a mix of data skills - specifically Excel and/or SQL and a willingness to jump in and learn new things / figure new things out

More Info

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Date Posted: 28/11/2024

Job ID: 101716859

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About Company

Founded in 2006, we pioneered a new way of offshoring. This model involves setting up an overseas division of your company and getting a local specialist to handle facilities, IT, labor laws, recruitment and HR, while you retain control over quality and productivity. Today, we&#8217&#x3B;re still one of the largest and most experienced offshoring providers in the Philippines, with 400+ active clients and 6,000+ employees. We operate within purpose-built, class-A facilities that are strategically located for access to Manila&#8217&#x3B;s most talented people. We&#8217&#x3B;re backed by our Australian parent company, Probe and we&#8217&#x3B;re ISO certified.

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