Support Engineer

Details

Join our team as a Support Engineer!

In this role, you will deliver exceptional service to our valued clients. As an integral part of our team, you will provide enterprise-level assistance, drawing upon your comprehensive expertise in computer software, hardware, internet applications, networks, and operating systems.

Lenet offers a wide range of technology services, including network support, cybersecurity, user support, and cloud management.
We are a fast-growing company looking for a Support Engineer to join our support team and keep our clients happy!

• Job Responsibilities

Support several high end retail stores by answering calls and email issues from clients

• Actively listen to clients issues to identify and understand the root cause of their technical difficulties.

Attention to detail, commitment to the job and customer service

• Applying your technical expertise to analyze and diagnose complex issues across computer software, hardware, networks, and operating systems.

Provide remote assistance to clients by guiding them through step-by-step troubleshooting procedures or accessing their systems for hands-on resolution.

• Determining the severity of issues and escalating critical problems to appropriate internal teams or higher-level support when necessary.

Ensuring clients satisfaction by delivering exceptional service resolving their issue.

• Maintaining a positive attitude, and actively seeking feedback to improve support processes.

Comply with user needs and system functionality to contribute to organizational policy

• Follow up with clients to make sure their computer systems are functioning properly after troubleshooting.

• Education: Associate or BS Degree in Information Technology, or other relevant courses & certifications

• Monthly Salary: Php18,
• 00 - Php22,000.00 including monthly allowance

• Qualifications

Experience: 1 to 3+ years in customer support, technical support, or familiarity with support tickets

• Diagnostic and Problem-Solving Skills

Excellent verbal and written communication skills of the English language to interact effectively with clients and team members. (French speaking a plus)

• Phone etiquette, active listener, and excellent oral communication

Confident providing product knowledge

• Outstanding organizational abilities to handle multiple tasks and prioritize effectively, meeting deadlines promptly.

Understanding of computer systems and networks

• Comprehensive knowledge of technical management and computer hardware/software systems

Proficiency in computer networks, network administration, and network installation is a plus

• Knowledge in Point of Sale system or in Bomgar remote is a plus

Familiarity with ConnectWise manage or ConnectWise automate (LabTech) is a plus

• Passionate about technology

Willingness to explore new technologies definitely team player

• Open to a flexible schedule is required

• Benefits:

Medical & Dental Plan (HMO Intellicare)

• Quarterly Bonus on performance

Internet Reimbursement

• VTO - Vacation Leaves (increase per year)

Government Contributions - SSS, Pag-IBIG, Philhealth

The company provides hardware equipment/ laptop.

This is a remote position open only for Cebu applicants.

• How to apply Please click apply now to begin your application.

Job Type: Full-time

Pay: Php19,000.00 - Php22,000.00 per month

Benefits:

• Health insurance

Work from home
Schedule:

• 8 hour shift

Monday to Friday

• Night shift

Experience:

Customer service: 1 year (Required)