Support Engineer

We are expanding and seeking a skilled Technical Support Engineer to join our global Support team. This role involves working night shifts to support our US customers and collaborating with global teams to resolve complex technical issues and manage the company's Cloud deployments. Responsibilities Own customers and cloud technical issues.

• Conduct research, diagnose, troubleshoot, and propose solutions for customer issues

Handle escalations and collaborate with R&D and product managers to resolve issues promptly

• Document solutions and maintain knowledge base using best practices and formats

Qualification

• Minimum 3-5 years of experience in enterprise technical support or similar roles

Advanced Linux skills with at least 3 years of hands-on experience

• Proficiency with SQL and databases (Oracle, MSSQL, MySQL)

Experience in troubleshooting and log analysis

• Availability for on-call duties

Excellent written and verbal communication skills in English

• Strong problem-solving abilities and ability to work independently and within a team

Nice to have

• Bachelor's degree, engineering certification, or equivalent professional training in software-related fields

Proficiency in Java, JavaScript, or database-related troubleshooting

• Familiarity with Web Application Servers (Tomcat, WebSphere, JBoss)

Experience with scripting languages like Python or Bash

• Knowledge of Cloud Web Services (AWS, Azure, GCP) and containerization tools like Docker/Kubernetes

Job Types: Full-time, Permanent

Pay: Php90,

• 00 - Php105,000.00 per month
  
  Benefits:
• Additional leave

Company Christmas gift

• Company events

Health insurance

• Life insurance

Opportunities for promotion

• Paid training

Pay raise

• Promotion to permanent employee

Schedule:

• 8 hour shift

Supplemental Pay:

• 13th month salary

Anniversary bonus

• Bonus pay

Commission pay

• Overtime pay

Performance bonus

• Quarterly bonus

Tips

• Yearly bonus

Application Question(s):

• Minimum 3-5 years of experience in enterprise technical support or similar roles

With advanced Linux skills with at least 3 years of hands-on experience

• Proficiency with SQL and databases (Oracle, MSSQL, MySQL

With Experience in troubleshooting and log analysis
Availability for on-call duties