Support Coordinator

Your Gateway to Global Impact

Our client, a leading innovator in IT consulting, is looking for a dynamic IT Support Coordinator. This isn't just a job-it's your chance to collaborate on an international scale, making a mark in the IT landscape without ever leaving your home. This role offers the rare chance to collaborate with a global support team, providing top-tier product support on an international level. You'll gain exposure to the latest in IT consulting, cloud technology, and AI innovation.

As an IT Support Coordinator, your primary duties include providing first-level support for troubleshooting, ticket resolution, and coordinating escalation for complex technical issues. You will work closely with cross-functional teams to ensure seamless operations, maintain thorough documentation, and support the implementation of cutting-edge Azure solutions. Be part of a team that values growth, innovation, and the ability to leave a lasting legacy.

Job Overview: Coordinating the Future of IT

Employment type: Full-time

Shift: Day shift (Macedonia)

Work setup: Remote/Work from Home

Key Responsibilities: Keeping IT Smooth, Globally

• Provide first-level support for tickets, including troubleshooting and detailed documentation.
  
• Coordinate escalation processes for complex issues, ensuring timely resolution and clear communication.
  
• Collaborate with the global support team to deliver seamless product support on an international level.
  
• Maintain accurate records of all support activities, ensuring proper documentation of solutions and ongoing issues.
  
• Work with cross-functional teams to resolve technical challenges efficiently.
  
• Support the implementation of Azure solutions and assist with Azure-related queries as needed.
  

Requirements

Qualifications Needed: Support Mastery Meets Global Expertise

• 3-5 years of experience in a support role, focusing on ticket management and technical troubleshooting.
  
• Basic knowledge of Azure, with the ability to assist with Azure-related queries.
  
• Experience in technical support with mechanics and escalation coordination.
  
• Excellent documentation skills to maintain detailed records of support activities and solutions.
  
• Proven ability to work effectively with global teams and manage tasks across various time zones.
  

Benefits

Benefits: IT Support Success Comes with Perks

• Private Medical Insurance
  
• 20 days of annual leave
  
• Access to Sportmaster
  
• Career growth opportunities
  
• Diverse and supportive work environment
  
• Upskilling through Emapta Academy
  

About the Client: Innovating IT with Fearless Cloud Transformation

Our client is a trailblazer in IT consulting, driving change through advanced cloud transformation and AI-powered solutions. They are committed to helping organizations innovate by offering next-gen, cloud-native software powered by artificial intelligence and machine learning. Their focus on seamless cloud migration, modernization, cybersecurity, and IoT solutions makes them a leader in the IT landscape. With a mission to empower their partners through fearless digital transformation, our client's cutting-edge automation ensures they stay at the forefront of the industry.

Who are we

EMAPTA is proud to be recognized as a leading Global company with a steadfast commitment to excellence in outsourcing solutions. As part of our ambitious expansion strategy, we are thrilled to announce our entry into Macedonia, a country brimming with immense potential and a talented workforce. We firmly believe in the abilities of the Macedonian people and are eager to contribute to the country's growth and development. This expansion marks a significant milestone for us as we extend our global footprint into this promising region.

With our entrance into Macedonia, EMAPTA offers an exciting opportunity for professionals to work with a truly global company while enjoying the benefits of a local Macedonian office and support team. We are dedicated to bridging the best of two worlds by combining our international expertise with the rich talent pool and unique local insights that Macedonia has to offer. Our vision is to empower businesses with top-tier outsourcing services while fostering strong ties with the local community. EMAPTA's presence in Macedonia promises to be a mutually enriching collaboration that propels both the company and the country towards greater success on the global stage.

#EmpoweringPeople #EmaptaExperience