Supplier Operations Associate

Position Summary:

The Supplier Operations Associate will be responsible for working with new and existing suppliers to review and submit product catalog listings and data for accurate load to the platform. This position involves verifying the completeness and accuracy of catalog information, maintaining organized records, and collaborating with internal teams to resolve any issues or discrepancies. You will explain processes, provide feedback to suppliers, and process catalog files efficiently and accurately to ensure the best possible experience for customers. In addition to product catalog data, the role will include loading supplier content and marketing materials, and onboarding new suppliers. You will follow best practices and procedures, answer follow-up questions, and work with the Data Support & Services Engineering team to execute catalog loads.

To succeed in this position, candidates should have exceptional data management and communication skills. You should be resourceful, analytical, adaptable, and organized with the ability to build rapport with clients and teammates.

Job Details:

• Work from Home
• Monday to Friday | 8:30 PM to 5:30 AM - Manila Time

Responsibilities:

• Follow and implement processes for efficient data entry and management.
• Track all work internally and communicate effectively with team members
• Review and validate catalog data to remove inaccuracies and inconsistencies.
• Have excellent follow-through with supplier inquiries and requests.
• Ensure timely and successful submission of catalogs to the DSS Engineering team according to supplier needs and objectives.
• Work cross-functionally with internal departments to ensure data load accuracy, and supplier success and satisfaction.
• Assist in escalating supplier or catalog issues as needed

Qualifications:

• Bachelors degree required.
• 1 to 2 years of experience in a client-facing role within a business setting.
• Strong proficiency in data entry and data management is essential.
• Advanced skills in MS Office, particularly Excel (including pivot tables, advanced formulas; experience with macros is preferred), Word, and Outlook.
• Demonstrated success in managing data and maintaining complex Excel files.
• Proven ability to deliver client-focused solutions that align with customer needs.
• Exceptional attention to detail and accuracy in work.
• Familiarity with JIRA and CRM platforms is an advantage.
• Experience with SQL is preferred.