respond to requests for technical assistance in person, via phone, chat or email- diagnose and resolve technical hardware and software issues
research questions using available information resources
- advise user on appropriate action
follow standard help desk procedures- log all help desk interactions
administer help desk software
- follow up with customers and users to ensure complete resolution of issues
redirect problems to correct resource- identify and escalate situations requiring urgent attention
track and route problems and requests and document resolutions
- resolve technical problems with Local Area Networks and Wide Area networks
prepare activity reports- inform management of recurring problems
stay current with system information, changes and updates
- help update training manuals for new and revised software and hardware
train computer users as necessary
Job Types: Full-time, Permanent
Pay: From 6,- 00 per month
Education: - Diploma (Required)
Experience:Language:
English (Required)
