Join our dynamic, fast-growing international team that thrives on collaboration, innovation, and lifelong learning.
You will provide expert guidance from the first inquiry through enrollment, following up on student inquiries to uncover their needs and goals through phone-based interviews. By aligning their objectives with the right courses, you will assess their suitability and support them throughout their academic journey. Leveraging your relationship-building and sales skills, you will manage a pipeline of student inquiries to achieve enrollment targets, ensuring their needs are met from start to finish.
Key Accountabilities:
- Meet and exceed sales targets.
- Conduct outbound contact with prospective students to identify their needs and future goals.
- Apply a consultative sales approach that informs and educates.
- Self-manage a pipeline of students at various stages of the application process.
- Respond to prospective student inquiries via email, chat, and other communication channels.
- Drive opportunities to convert inquiries into enrollments.
- Schedule and attend appointments with prospective students, either on campus or virtually.
- Build strong rapport and relationships with prospective students, leading to trust and positive decision outcomes.
- Deliver an excellent student experience by supporting them from course commencement through to graduation.
- Ensure smooth execution of physical or virtual events, including Open Days and Postgraduate Days, to drive enrollment.
- Perform other duties as assigned.
Qualifications:
- Bachelors degree or higher.
- Minimum of two (2) years of experience in Sales.
- Passion for relationship building, customer service, and a drive for sales.
- Experience with consultative sales techniques and proven sales or contact center experience.
- Self-starter with a strong focus on results and a track record of exceeding targets.
- Ability to meet and exceed KPIs with a proven track record.
- Energetic, fast learner, and good team player.
- Strong communication and presentation skills.
- Curious and eager to expand knowledge, with a willingness to research competitors and related courses.
