LOOKING FOR FILIPINOS WHO ARE PHILIPPINES-BASED CANDIDATES
Position: STR Manager
Work hours: 7-9 AM and 5-11 PM US Eastern Time Zone, Wednesday-Sunday
Pay Range: 800 - 1000 USD/monthly
- Duties and Responsibilities Create and manage property listings
- Create and manage property listings on Airbnb, Vrbo, Guesty, and own website
- Guest communication
- Respond to guest inquiries promptly through various platforms (Airbnb, VRBO, direct bookings)
- Set up automated messages to improve guest experience
- Handle pre-arrival and post-departure communication, including check-in/check-out instructions, house rules, and follow-up messages
- Address guest issues and concerns in a timely and professional manner
- Follow up with guests to obtain positive reviews after the stay
- Manage bookings
- Manage reservations across multiple platforms to avoid double bookings and optimize occupancy rates
- Coordinate with cleaning and maintenance teams to ensure properties are ready for guest arrival
- Update availability calendars and nightly pricing based on market trends
- Coordinate with vendors and manage inventory
- Conduct regular virtual inspections to ensure properties are well-maintained and meet guest expectations
- Coordinate with local vendors (cleaning, maintenance, repair) for any required services
- Manage inventory of supplies and amenities, ordering as needed
- Manage website and social media accounts
- Create and update property listings with compelling descriptions and high-quality photos
- Implement strategies to enhance listing visibility and attract more bookings.
- Monitor guest reviews and feedback, responding when necessary to maintain a positive online reputation.
- Coordinate maintenance and repair
- Respond promptly to any maintenance or repair issues raised by guests
- Coordinate with vendors (handyman, plumber, HVAC technician, electrician) to resolve issues promptly
- Coordinate with guests to schedule vendor visits with goal of minimizing disruption to their stay
- Keep track of income and expenses
- Categorize expenses and upload receipts into QuickBooks
- Generate reports on occupancy rates, revenue, and other key metrics.
- Ensure properties are in compliance with all local regulations
- Ensure all properties are in compliance with local regulations and rental laws
- Maintain and keep current all required licenses and permits
- Keep up to date with changes in short-term rental policies that may affect operations
- Pay utility and vendor bills on time
- Water bills
- Electric bills
- Gas bills
- Lawncare and landscaping bills
- Snow removal bills
- Maintenance and repair bills
- Cleaning and other bills
- Pay tax and insurance bills
- Requirements At least 1 year of experience as a STR manager, hospitality manager, hotel or travel concierge, travel coordinator, operations manager, chief of staff, or similar role
- Strong, effective, clear and professional English communication skills (near-native proficiency), both written and verbal
- Excellent attention to detail we need someone who takes note of every message, request, email, or instruction, and makes sure that nothing falls through the cracks
- Extremely organized and meticulous in terms of documentation and record-keeping
- Ability to multi-task and manage multiple requests and workstreams in parallel without dropping the ball
- Excellent logistical and planning skills - this includes planning travel, transport, tours, dinners, as well as researching things to do, places to stay while traveling. You are not expected to know our preferences in the beginning but you should be able to pick them up quickly
- Fast learner and good self-learner, able to utilize all available resources to acquire the skills and knowledge necessary to excel in the role
- Strong work ethic and hardworking, willing to spend more time (outside of work hours if needed) in the first few months to learn the necessary skills and knowledge to excel in the role
- Resourceful and results-oriented problem solver - the ability and attitude to figure out a way to get things done or achieve the desired results
- Ability to work independently with limited or minimal guidance, and be self-motivated without direct oversight
- Must be familiar with Google Suite (Calendar, Drive, Docs, Sheets), ClickUp or similar project management software
- Works well in a team environment
- Works well under pressure
- Motivated, eager to learn, self-starter, takes initiatives, can-do attitude
Nice-to-have
- 2+ years of experience as a STR manager, hospitality manager, hotel or travel concierge, travel coordinator, operations manager, chief of staff, or similar role
- Familiar with Airbnb, VRBO, Guesty, Hospitable, and other similar short term rental platforms
- Experience in a travel agency or as a travel planner
- Experience managing social media accounts or campaigns
- Experience working in an international corporation
- Experience in a customer service or customer-facing role
- Outbound phone skills - this isn't a sales role, but this experience helps
- Experience in or familiarity with finance and accounting
