Store Supervisor- (PASAY)

Position Overview:

The Store Supervisor at a coffee shop is responsible for supporting the Store Manager in overseeing the daily operations, ensuring excellent customer service, maintaining high standards of food and beverage quality, and fostering a positive work environment. This role involves supervising staff, managing inventory, handling customer issues, and ensuring the store meets sales and profitability goals.

Key Responsibilities:

• Customer Service:

Ensure a high level of customer satisfaction by providing excellent service.

• Address and resolve customer complaints and issues promptly and effectively.

Train staff on customer service best practices.

• Staff Supervision:

Assist in hiring, training, and evaluating staff.

• Schedule and oversee shifts, ensuring adequate staffing at all times.

Motivate and support team members to achieve their best performance.

• Conduct regular staff meetings and performance reviews.

Operations Management:

• Assist in managing day-to-day operations, including opening and closing procedures.

Ensure compliance with health, safety, and sanitation standards.

• Monitor and manage inventory levels, placing orders as needed.

Ensure the cleanliness and organization of the store at all times.

Financial Management: Support the Store Manager in achieving sales targets and profitability goals.

• Assist with cash handling, including cash registers, deposits, and petty cash.

Track sales, prepare reports, and analyze performance data.

Product Quality: Ensure that all products meet quality standards and are served in a timely manner.

• Monitor preparation methods and presentation of food and beverages.

Provide feedback and training to staff on improving product quality.

Marketing and Promotions: Assist in executing marketing campaigns and promotions.

• Engage with customers to gather feedback and promote store events.

Support social media and local marketing efforts.

Administrative Tasks: Maintain accurate records of inventory, sales, and staff performance.

• Handle administrative duties as assigned by the Store Manager.

Assist in ensuring compliance with company policies and procedures.

Qualifications:

• Previous experience in a supervisory role, preferably in the food and beverage industry.

Strong leadership and interpersonal skills.

• Excellent customer service and communication abilities.

Ability to work in a fast-paced environment and handle multiple tasks.

• Strong organizational and problem-solving skills.

Basic understanding of financial management and reporting.

• College Graduate of any course ; additional education or certification in hospitality or business management is a plus.

Working Conditions:

• Ability to work flexible hours, including early mornings, evenings, weekends, and holidays.

Physical stamina to stand for extended periods and lift up to 30 pounds.

• Comfortable working in a busy and dynamic environment.

Reporting:

• Reports to the Store Manager.

This job description outlines the primary duties and responsibilities of the Store Supervisor at a coffee shop but is not an exhaustive list. Responsibilities may change as the needs of the business evolve.

Job Types: Full-time, Permanent

Pay: Php18,

• 00 - Php21,000.00 per month
  
  Benefits:
• Health insurance

Paid training
Schedule:

• 8 hour shift

Shift system
Supplemental Pay:

• 13th month salary

Overtime pay

Experience:

• Store Management: 1 year (Preferred)

Language:

* English (Preferred)