The ideal candidate will be responsible for sales performance, customer satisfaction, and staff training and development. You will work to foster client loyalty and expand our brand presence. The ideal candidate will spearhead these efforts with a customer-centric attitude.
Responsibilities
- Oversee all the activities within the branches assigned.
- Monitor branch and staff efficacy results based on the company's goals.
- Strictly implement operational processes, departmental policies, goals, and objectives. Coordinate branch concerns to upper management.
- Motivate employees and develop a good team spirit within the organization.
- Evaluate the performance of assigned employees, deliver positive and/or negative feedback, and address any short comings.
- Improve the work environment and operations of the department and the organization as a whole.
- Ensure that excellent customer service is being provided by the team.
- Review department metrics and effectivity and relay to the management areas for improvement.
- Review department metrics and effectivity and relay to the management areas for improvement.
- Act as support team to assigned branch in order to deliver smooth operations.
- Perform tasks as assigned by immediate head from time to time.
