Store Manager- 7Eleven

Job Objective :

Responsible for overseeing the entire operations of convenience stores. On top of operational function, Store Manager is responsible for contributing to profitability of the company by carrying out approved Standard Operating Procedures (SOPs).

• Job Description

Oversees entire operations of the store while ensuring Store Crews are catering to customers according to approved service quality standards;

Analyzes performance of the store, can justify rise / dip of sales;

Contribute in sales / volume target by carrying out upselling, suggesting applicable promotions;

Submits departmental reports as scheduled (daily / weekly / monthly);

Reports any incidents that may have impact on the Store's Operations;

Preserves site image and facilities of the Store by keeping the area clean and reporting concerns that may affect functionality of facilities;

Secures and safekeeps cash sales of the Store;

Ensures continuous supply of products for selling by carrying out correct forecasting of products based on historical and timely ordering;

Monitors inventory and reports Bad Merchandises and Inventory Variances accordingly;

Keeps wastages zero, minimal or within tolerable, at least;

Handles and effectively resolves customer complaints;

Receives products according to approved policies and procedures;

Trains new members of the Team and monitors performance;

Processes renewal of business permits and related permits / licenses necessary for the continuous operations of the station;

Guarantees that the store is operating cost-efficiently;

Performs other duties that may be assigned from time to time.

• Job Requirements:

Graduate of any 4-year Business Course;

With at least 2 years experience in customer service industry;

Trustworthy and with unquestionable integrity;

Extensive computer literacy on MS Word, Excel, PowerPoint, POS System

Strong communication and negotiation skills.

Good analytical and strategic thinking skills.

With ability to effectively lead a team

Attention to detail, with strong organizational skills and time management

Job Types: Full-time, Permanent

Schedule:

• 8 hour shift

Supplemental pay types:

• 13th month salary

Performance bonus

Experience:

• Store Management: 1 year (Required)

Language:

English (Preferred)