Roles and Responsibilities- Interact with the customers to provide them with the information and assistance they need on our client's products and services over the phone.
Create, manage, and drive closure on service requests- Solve problems, communicate, and promptly handle issues requiring special handling through coordination with various internal departments to find resolution for customer query/issues/concerns
Typically handles straightforward problems/issues and refers more complex issues to senior staff
- Provide excellent customer service by focusing on providing a great experience.
- With at least one (1) year international voice BPO experience
Completed two (2) years in college
- Good English communications skills
Strong customer orientation skills- Amenable to work onsite at 9th Floor Vector Zone, Northgate, Cyberzone, Alabang
- Government Numbers (SSS, Pag-ibig, Philhealth and BIR)
Proof of Employment (Certificate of Employment, Resignation Acceptance Letter, Signed Exit Clearance, or Resignation Letter)- Proof of Education (Transcript of Records, Certificate of Grades, or Diploma)
- Competitive Compensation Package with Retention Program Incentives, Performance Incentives
In-house training- Medical coverage after 90 days + up to 3 dependents upon regularization.
Dental coverage
- Personal development programs
Meal and other allowances
Job Type: Full-time
Benefits:Schedule:Supplemental Pay: Overtime pay
Application Question(s):
Active Email Address:
Education:Experience:
BPO: 1 year (Required)
