Sr. Ticketing Executive

Open Destinations Limited is a leading services and technology provider exclusive to the travel industry, with more than 25 years real-world experience. Our team consists of have 700+ travel professionals who work 24X7 with 100+ customers globally to support and scale travel businesses.

Experience and Skills Required:

High competency in CAT 35 ITX fares, preferably gained within a tour operator or airline ticketing environment

Expert knowledge of Galileo GDS

Strong communication skills to relay complex information concisely and effectively, both verbally and by written channels

High attention to detail

Methodical approach to getting through workload

Motivated to reduce errors and improve process efficiencies

Conversant with all aspects of IATA ticketing rules under UK BSP.

Ticket responsibilities:

All processes involving airline tickets

Issue CAT35/25, manual fare builds, allocation and group fares (very minimal volume)

Ensure any group and allocation contracts with airlines are diarized for names/balance and ticket issue, and processing refund EMDs for group deposits.

Deal with re-issues, refunds and revalidations

MCO/EMD/(V)MPD to pay for deposits, seat reservations, excess baggage and similar where relevant.

Maintaining an accurate representation of all ticketing activity within the in-house system.

Ensure that the company ticketing policies are adhered to Monitor and action GDS queues

Monitor schedule changes/cancellations and update as necessary the in-house systems.

Communicating as needed around the business.

Business Support responsibilities:

As a member of the team of in-house GDS experts, provide a help desk function to the Sales, Sales Operations and Customer Services teams with fare calculation for upgrades and complex itineraries as and when requested.

Optimizing potential profit in bookings, advising and correcting bookings as required whilst ensuring pre allocated seating, meals and other OSI/SSR requests are not affected. Ensure a detailed log of savings made is maintained (template provided).

Assist where needed with fare filing through CAT35/25 along with historical fare calculations, rules and regulations set by the airline.

Liaise with airlines to fix errors and incorrect names in accordance with company policy. Ensure a detailed log of name changes made is maintained (template provided).

Ensure all IATA updates are adhered to.

Investigate ADMs/ACMs received and challenge if possible. Update internal systems with ones that stand

Develop and update product knowledge of airlines and services, including attendance at appropriate training sessions (virtual)

Quality control check of all bookings confirmed into the in-house system

General administration around ticket costs, including running ticketing reports, maintaining and correcting information in the In-house systems as requested.

Team Responsibilities:

Work as an effective team member to prioritize and complete department tasks efficiently

Cover for team holiday/sickness for BSP tasks.

Any additional administration duties and reporting tasks as required to support the needs of the business.

Cover Saturday working on a rota basis

Be on call out of hours, on bank holidays, and during Jan/Feb peak booking period to assist with flight emergencies on an ad hoc basis