Qualifications
- Ticketing Management System suite (must have)
Atlassian Suite (nice to have)- eCommerce processes knowledge (must have)
eCommerce applications functional knowledge (must have)
- Software Development Lifecyle (Waterfall or Scrum) (must have)
Web SDLC (nice to have)- Previous experience in IT eCommerce team or System Integrator (must have)
Previous experience with SAP Commerce Cloud (Hybris) HCL Commerce (WCS), IBM Websphere, eCommerce platforms (nice to have)
- Experience working with offshore teams (nice to have)
Basic reporting and data/processes analysis skills (must have)- Proficient in English (must have)
Job Description
JOB SCOPE AND MAIN RESPONSIBILITIES:
eCommerce Sr. Team Leader will be responsible to interact with the business team, understand the SLAs and supervise the service team to support and maintain the infrastructures. He/she will be in charge of managing service level agreements and ensuring services meet the business need.- AREAS OF RESPONSIBILITIES AND RELATED ACTIVITIES:
(Order the responsibilities by importance, specifying a title for each one)- Manage the Application Maintenance team of the System Integrator / Partner
Plan Application Maintenance releases and hotfixes
- Manage relationships with eCommerce stakeholders (Business, Operations and Services Teams)
Manage escalations on issues impacting productive applications- Track Application Maintenance KPIs and System Integrator Service Levels
Bug/Defect triage
Job Type: Full-time
Benefits:
Opportunities for promotion Promotion to permanent employee
Schedule:
Monday to FridaySupplemental pay types: Overtime pay
