Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries. In January 2018, we raised one of the largest Series C rounds ever in Southeast Asia and are well-positioned for our next phase of rapid growth.
At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.
Recovery Unit manages the needed processes for parcels to avoid the unhappy path - parcels that do not go according to normal delivery processes and have issues that need to be resolved with support from different stakeholders. Whether the parcels are lost, took too long to reach the customer, or any other exceptional instance that leads them to not be delivered on time - the Recovery Unit manages the processes tied to resolving the operational challenges as well as coordinating across the entire company to provide the ideal customer experience.
The Sr. Recovery Operations & Claims Manager is responsible for the overall Claims and Recovery Core Operation that includes keeping the main KPI on track and having a better sense of Recovery PETS health in being able to satisfy the customers inside and outside Ninja Van.
Responsibilities:
Identify process gaps in the unit and provide effective solution
Monitor and maintain Recovery Team's KPIs
Oversee the investigation for problematic parcels
Address the concern with other departments that affects Recovery Operations & Claims Management
Ensure that CPP Target is met
Minimize the losses, damages and wastes in all ways
Generate, send and analyze reports and data
Qualifications:
College degree, ideally in logistics/supply chain management, industrial engineering
at least 3-5 yrs experience in related fieldbility to analyze process & information
ability to identify problem & trends and develop effective solutions
strong understanding of business management & leadership principles
WHY SHOULD YOU JOIN NINJA VAN
We recognize and reward your valuable contribution through a competitive compensation and a series of recognition programs.
We provide Paid Time Offs and Wellness Leaves to support your overall well-being.
We empower you to learn and grow with us through our curated learning and development programs.
We encourage you to join our in house social clubs so you can meet other people with the same interests.
Submit a job application
By applying to the job, you acknowledge that you have read, understood and agreed to our Privacy Policy Notice (the Notice) and consent to the collection, use and/or disclosure of your personal data by Ninja Express Tech Philippines, Inc. (the Company) for the purposes set out in the Notice. In the event that your job application or personal data was received from any third party pursuant to the purposes set out in the Notice, you warrant that such third party has been duly authorised by you to disclose your personal data to us for the purposes set out in the the Notice.
