QUALIFICATIONS:
- Proficiency in Microsoft Excel and Word
- Active listening, Service Oriented, Critical Thinking
- Capable of supporting and understanding receivable systems
- Ability to communicate with internal and external clients
- At least 5 years total work experience in the auto loan collection or in the financial industry, including 3 years experience handling a team.
DUTIES AND RESPONSIBILITIES:
- Handles and monitors in-house collection follow-up past due or Bad Debts accounts; computes payment dues and pre-termination amount.
- Counsels clients and recommends action plans to Collection Head and ensures that appropriate responses were made to resolve customer's concerns.
- Reconciles, analyzes history payments through Collection System and other related inquiries of assigned accounts.
- Validates information obtained vs credit files; applies collection strategy through telephone inquiry and investigation.
- Analyzes client profile, history of accounts, computes payment dues and discuss comprehensively to clients all necessary information.
- Resolves client complaints with minimal supervision.
- Documents follow-up notes, update information in Collection System.
- Prepares reports and other paper works needed.
- Performs other jobs related duties as assigned.
ABOUT US:
CHAILEASE BERJAYA FINANCE CO. is the leading financial services provider in Asia Pacific. Chailease Berjaya Finance (CBFC) has been expanding in the Philippines since 2015 and is looking for a talent to grow with us.
CBFC's sucesses in Taiwan, China, and ASEAN countries are based on an award-winning HR group with a culture committed to supporting your development and future success.
Since our company SALARY and INCENTIVES scheme is different than other competitors, we would like to explain to you in detail about this, also understand more about your career ideas.
